Email: USPS Customer Service ***** and *** never do this. I want to to know to who? i do not know how to email. Fill out a short form or get tips to fix some of the most common issues right from your computer. Please contact USPS for missing or delayed mail and packages here Email Us | USPS (force.com)Other questions regarding your mail or change of address? Find your USPS district consumer affairs office to discuss your complaint by phone or by mail. If problems occur, they are in the best position to investigate the issue and fix the problem. I have been making this exact temporary address change for the same time period, same address over the last 15 years without a problem.Now the postal system is completely unresponsive. Hours of Operation *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Inspector General, Privacy Policy Postal Bulletin 22225 > BBB Business Profiles generally cover a three-year reporting period. Please contact your local Post Office or USPS Consumer & Industry Contact Office for: If the issue that you are reporting is not within the OIGs jurisdiction or control, we are not able to investigate or review it. e-mail us: postalone@email.usps.gov Call us: (800) 522-9085 Or write to us: PostalOne! Find the best way to get help and connect with USPS. Try these handy links: General Information on Postal Service products and services: click here. Consumer & Industry Contact (formerly Consumer Affairs) Office - USPS Vulnerability Disclosure Policy If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Get email updates on the latest OIG news. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Please use the Hotline form to report matters involving: Please fill in as much information as possible. Niles Post Office - Local Branch 6977 W Oakton St. Niles, IL 60714-9998 Phone: 847-967-8852 CONSUMER AFFAIRS - UNITED STATES POSTAL SERVICE 433 W Harrison ST. Ste 4010 Chicago, IL 60699-9876 Phone: 1-800-ASK-USPS Fax: 312-983-8422 More resources click here 475 L Enfant Plaza SW Delivery problems involving your mail or parcels (such as no delivery or late delivery, tracking questions, mis-deliveries, damaged mail, or similar concerns). Detroit, MI 48233-9501. Postal facilities are closed on federal holidays. Mail options: USPS offers several mailing options so consumers can find a shipping timeframe and cost that meets their needs. Very unprofessional! Connect with our customer service representatives to help resolve your issue and get back on track. Monday Friday 8 AM 4:30 PM ET Find the nearest USPS location by city and state or ZIP Code. The site is secure. reports/data, 901 New York Avenue NW Customer service issues (such as poor service, wait times, postal vehicle parking/driving complaints, or similar concerns). Hours of Operation Individuals who are deaf, hard of hearing, deaf-blind, or have speech impairments can connect with USPS by using the FCCs TRS program: Access your states telecommunications relay service (TRS) to make TTY calls by dialing 7-1-1 or. The 2022 USPS Mailing Promotions seek to increase engagement and response rates for Mailers by leveraging high value mailpieces. For answers to frequently asked questions and customer service help: click here. Priority Express fees start at $22.95, and shipping runs seven days a. I go through their process of filing a complaint so they can investigate and every time they close it saying I got the package and I didn't. ConsumerAffairs is a private, non-governmental entity that empowers consumers by providing a forum for their reviews. For website-related issues only, contact the, For the hearing impaired, please call our TTY at 1-866-OIG TEXT (, Equal Employment Opportunity and Diversity Statement, Reasonable Accommodation Written Procedures. 2) Local Post Office: Local postmasters are responsible for ensuring that their customers receive prompt and efficient delivery and retail services. Make a General Inquiry Postal Service Office of Inspector General (OIG) is an independent oversight agency, separate from the U.S. 4) Postal Headquarters Consumer and Industry Affairs: Finally, you can go right to the top. Fill out a short form or get tips to fix some of the most common issues right from your computer. It is now over a month and I am still unable to access my mailbox. i have send emails and reported this to every one i can think of. On the website, you can also file a claim or request a refund for shipping. To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). I have complained several times (at least 4 if not 5) times over the last couple years about **** leaving packages outside our gate where they can be seen and stolen, something that happens frequently in my neighborhood. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Postal Service about lost or stolen mail or mail fraud. Informed Delivery Support Call to order free shipping boxes, envelopes, and postal forms, or to report a problem with your shipping supply order. Hours of Operation USPS Change of Address , USPS Hold Mail , Redelivery, etc. To report mail theft, destruction of mail, fraud, or misconduct committed by a Postal employee or contractor, please file a report below with our Hotline. - USPS Individuals who are deaf, hard of hearing, deaf-blind, or have . View a complete list of what our Hotline can help you with; all other inquiries should be directed to the Postal Service or Postal Inspection Service. so today the mail man though the box that came in the mail from the truck and did not stop. BBB is here to help. They told me it would take 2 weeks to a month. Informed Delivery Support Hours of Operation Do You Represent A Business On Our Site? I paid for this on February 17th. Post will do nothing but give a run around because THEY lost package. If you still need more help, see the contact information for technical support, Postal Store orders, and more. i need some one to fix the **** in yuma **. Saturday 7 AM 6 PM ET, Comparing International Shipping Services, First-Class Package International Service. If the document you are seeking is not available in our Document Library, please submit your FOIA request. Suite 200 The post office I think is stealing my packages investigates themselves? For the hearing impaired, please call our TTY at 1-866-OIG TEXT ( 1-866-644-8398 ). Postal Service, U.S.Postal Inspection Service, and Postal Regulatory Commission. Mailing Address: Greater Boston Postal Customer Council. Monday Friday 8 AM 8:30 PM ET The instructions include how to register for a Business Customer Gateway (BCG) account, add the IV-MTR service in the BCG, and receive and enter the authorization code. 1-800-610-8734 Check our Informed Delivery FAQs if you have questions about the feature, would like to learn how to sign up, or need technical assistance. Please contact me with more information needed I think the not even *********************** of proof I have listed below should be more then enough I have been contacting **** since October ************************************************************************************************************************************************************* receipts for Package And contents enclosed in package which I did after providing this information my package dropped off the face of the earth within three days and I have been fighting back-and-forth with **** since October 2021 an even when my package was still trackable now and ***** Is refusing to let me file any more complaints refusing my remedy being very unprofessional like And flat out rude They are using excuses it is not trackable anymore and so theres nothing they could do and then theyre exact words pretty much is Im c*** out of luck and so my six children that I purchase these bears for There is a lot more information documentation that I would be more than willing to provide and ask for immediate remedy and the remedy that I had already asked for which is that the Bears from the sky view ****** wheel in ******* ******* red white and blue be re-purchased and sent to me by **** and instead of eight bears make it 18 Eight to the original receiver and ate to me the original sender for my time and since October 2021 I have emails from MRC **** consumer affairs and dating back for months now about me trying to figure this whole situation out with this package and have been more than patient understand I have also contacted *************** ****** wheel multiple times now and I have told him about this situation and Im a document to Disabled I dont have been since **** and I will not be silenced as I told ****. Get email updates on the latest OIG news. Customer Reviews are not used in the calculation of BBB Rating. I have gone to post office continuously to see if locks were changed and my keys available. The webpage is organized to provide consumers . What next? Ask a real person any government-related question for free. U.S. Government USPS-Consumer Affairs Office Complaints Complaints USPS-Consumer Affairs Office U.S. Government View Business profile Need to file a complaint? Write or email your complaint to USPSs Consumer Advocate office at. Do you have a service problem? Postal Inspection Service. USPS Corporate Account Address Element Correction / Address Change Service Find the "TRS Telephone Numbers" section to get the specific number you need. The OIG also has the responsibility of protecting and maintaining the integrity of postal processes and personnel. See a list of all upcoming USPS holidays and events. Check our Informed Delivery FAQs if you have questions about the feature, would like to learn how to sign up, or need technical assistance. Learn more about what the Office of Inspector General FOIA Team can help you with. Something should be done and they need to be held accountable. I had to go to post office and pay ***** to have the locks changed. . USPS Mailing Promotions seek to increase engagement and response rates for Mailers by leveraging high value mailpieces. Use our online form to answer a few questions about your issue. . how to participate Get contact information, hours, and more. Are you a victim or have you witnessed a mail-related crime committed by a non-postal employee? case information This occurs when an employee with authority takes or fails to take, or threatens to take, a personnel action against another employee because such employee made a protected disclosure. To route your concern or inquiry as efficiently as possible, please read the following before filing a Hotline complaint. I will lose out on $700 because I now have to wait until Friday to pick up my package. File a U.S. Still nothing. The Consumer & Industry Contact (formerly Consumer Affairs) Office Locator office(s) that serves can be contacted at: To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). Get contact information, hours, and more. LAST UPDATED: The Consumer Advocate of the Postal Service coordinates policy for the District Consumer and Industry Affairs Offices and provides a final avenue within the Postal Service for resolving customer complaints. 80 Main St. Westford MA 01886 . If your complaint is not resolved, you can: United States Postal Service Learn where to complain about a postal employee or facility. BBB Business Profiles may not be reproduced for sales or promotional purposes. On two occasions, last year, the carrier put notices in our mailbox that we had to pick up a parcel from the Foothills **** location, even though several people were at home. Closed Saturdays, Sundays, and Postal Holidays. Email: USPS Customer Service. Hours of Operation Call with questions about stamps or orders placed online through The Postal Store. 202.789.6800, Postal Accountability and Enhancement Act, SCHEDULE OF REGULAR AND PREDICTABLE PRICE CHANGES. For general information, how-to steps, or to learn more about USPS products and services, check our FAQs. The Consumer & Industry Contact (formerly Consumer Affairs) Office Locator office(s) that . GBPCC Industry Contact: Timothy O'Connell. My mail is still on hold and they refuse to deliver for no reason. Saturday 8 AM 6 PM ET. Access theConsumer Affairs Office Locator tool. For more information on whistleblower retaliation go toWhistleblower Retaliation FAQ. Please enter the USPS Tracking number or confirmation number if available. When I mentioned it to the woman escalating my claim she said that was odd and against protocol. Contact PostalOne! Connect with our customer service representatives to help resolve your issue and get back on track. Sitemap, about the prc Email: USPS Customer Service Call: 1-800-ASK-USPS (1-800-275-8777) Hours of Operation Monday - Friday 8 AM - 8:30 PM ET Saturday 8 AM - 6 PM ET Federal Communication Commission (FCC) Telecommunications Relay Services (TRS) - TTY Access for Deaf & Hard of Hearing Use our quick tools to find locations, calculate prices, look up a ZIP Code, and get Track & Confirm info. Average of 1 Customer Reviews. They are literally right in front of the mailboxes and they are available. The number for that office is. Email: george.r.kippenhan@usps.gov. Please provide as much detail as you can. If you're asking about a package or service that gave you a USPS Tracking number or confirmation number (e.g. Mail Service Updates on usps.com now has a new look and a new name USPS Service Alerts.. USPS Service Alerts provides customers with near real-time information about postal facility service disruptions due to weather-related issues and other natural disasters or events. However, there is obviously another link in the **** chain that does not care and is allowing this bad behavior to continue. In addition, call center employees create an electronic record of service issues so that they can document the assistance that you receive. Monday Friday 7 AM 11 PM ET Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. To get help with stamps or other USPS merchandise, please see the following resources: 1-844-737-7826 This infographic illustrates the options, with links and contact information below. To find your local District Consumer and Industry Affairs Office: click here. They said sender didn't put insurance on it bur why do I need insurance to cover their negligence? Delivery problems involving your mail or parcels (such as no delivery or late delivery, tracking questions, mis-deliveries, damaged mail, or similar concerns). Send a request via email to: mda@usps.gov Correspond at: USPS-NCSC 225 N. Humphreys Blvd. Monday Friday 7 AM 11 PM ET If you need more help, please send us an email. I have tried going through the **** system. eDoc Technical Support for Mailers, Mailers' Technical Advisory Committee (MTAC), Membership and Administrative Information, MTAC Meeting Agendas, Presentations and Webinars, User Group, Work Group, and Task Team Information, PCC Postal Administrators Quick Start Guide, For ideas on new or existing Promotions, please fill out, Looking to implement tech in your mail? The U.S. Call: 1-800-ASK-USPS (1-800-275-8777) Hours of Operation. File a complaint against a federal or state government agency Find out where to file a complaint against a federal or state government agency. Use their online contact form. To file a complaint about theft, fraud, or waste at a USPS facility or by a USPS employee, contact the USPS Office of the Inspector General (OIG). If you have trouble using one of the following, please give us a call. My complaint is regarding delivery of my packages.On 9/21/22 at 4:30pm mt, I received a notice from Amazon on my cellphone that **** had a problem with delivering my package. USAGov Contact Center Ask USA.gov a question at 1-844-USAGOV1 (1-844-872-4681) Find us on social media Facebook. Monday Friday 8 AM 8:30 PM ET An official website of the United States government. Mandatory fields are identified by an asterisk (*). Complaints Complaints against the government Consumer product and service complaints . This last time it was marked that they hand delivered it to me (what are my locked apt mail box for then?) Send the numbers to bookhaven@aol.com Eastern Region Great Lakes Area Capital Metro Operations Northeast Area Pacific Area Write or email your complaint to USPS's Consumer Advocate office at: United States Postal Service Office of the Consumer Advocate 475 L' Enfant Plaza SW Washington, D.C. 20260-0004 caresponseteam@usps.gov Before sharing sensitive information, make sure youre on a federal government site. To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). Call with questions about stamps or orders placed online through The Postal Store. For more details and a full list of services, go to FCC Telecommunications Relay Services. Call: 1-800-ASK-USPS (1-800-275-8777), Hours of Operation Saturday 8 AM 6 PM ET, Federal Communication Commission (FCC) Telecommunications Relay Services (TRS) TTY Access for Deaf & Hard of Hearing. See details. Select your state or territory from the alphabetical listing. Our mailing address is: USPS Office of Inspector General,1735 N. Lynn Street, Arlington, VA 22209-2020. Whomever you handed my package must've showed id for you to hand them my package and not putting it in the mailbox like you're suppose to.
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usps consumer affairs email address