On what was supposed to be my last visit to receive the partial, after several adjustments, it finally fit comfortably and was then given to someone to polish. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care teams and communities have a safe, Aspen Dental, Winchester, Virginia, showed their experience in handling my issues with dentures that were quite old. I call Aspen Dental.and the employee tells me my insurance denied my claim. I have not received my full refund. My bite-line had to be re-scanned and another crown ordered. They said that they were waiting on the insurance to settle the bill, and that we would receive a bill til they did. Aspen kept sending me a bill foe $212.00 but when I called in they would tell me not to worry that the insurance would cover it. At Aspen Dental, we believe in doing just about anything to make our patients smile by going the extra mile. This nightmare is finally over, and we can put this matter behind us for good. Aspen Dental nor any representative of Aspen Dental has yet to contact me via phone nor email in regards to this issue. Try getting them to understand your side. The dentist made me feel worse about myself then I already did. I was told by Cory ******* Territory Director of Operations XXX-XXX-XXXX. This is what corporate wants to keep in a cage. Third Party Financing and Credit Cards. Even when you are sending a check back to a patient who has requested an over payment. Thousands of practices have vanished, leaving a huge pool of available labor (young & old) for corporate to exploit. I myself went and called METLIFE and I was told aspen dental either needs to mail or fax the claim information to they so that net flier can process it.. no emails are allowed.. The policy covers all dental procedures provided by Aspen Dental, including fillings, extractions, root canals, and dentures. Aspen Dental Refund Processing in Syracuse, NY About Search Results Sort: Default All BBB Rated A+/A Coupons View all businesses that are OPEN 24 Hours 1. This review was chosen algorithmically as the most valued customer feedback. December 29, 2021, Aspen Dental area manager *********************** told me over the phone that he would refund me $727.20 for August 18, 2021, a bad filling job Aspen Dental did. I had a tooth extraction and then had lower dentures made. When you start in dentistry, you quickly learn that whatever direction you choose, it will be entirely yours. MISSION: ? I have multiple emails stating my appt is at 3:30. I called and explained that I paid already and should not owe anything. The dentist has to produce to satisfy all these people, otherwise it falls off the rails. She tried several times to make adjustment. (does it range from severity? Class action lawsuit against aspen dental, I paid for comfilytes and got basic dentures, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I spoke to the office manager who was rude and condescending to me. On February 14, 2020, I came in to get a check up. **************** was not present at this time so another dentist (**********) attempted; however I immediately declined any further treatment once he dropped the crown on the floor when attempting placement. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Pay real dentists what theyre worth, and let them run their offices. As with most other Aspen dental obligations and promises, the refund hasn't been issued as of today, 10 days later. Aspen Dental Refund Processing in East Syracuse, NY About Search Results Sort: Default All BBB Rated A+/A Coupons View all businesses that are OPEN 24 Hours 1. Click Supplemental at the upper right. Thats what happened to the profession of dentistry. I would like a telephone number for corporate customer complaints. MISSION: ? Corporate chains like Aspen Dental count on dentists being fools, by not properly educating & treating their patients. I am on disability. At Aspen Dental, by the time a patient knows they've got problem, the dentist (s) may have already moved on, along with much of the office staff. They are the ones most-qualified for leadership, because they have seen & done it all, from all sides. ), My front tooth is coming out what is the cheapest way to fix, Do Not Sell or Share My Personal Information. Highlight the procedure to be refunded. **** representative stated that its not the patients responsibility to pay the excess ($95) because your dental office is in network and that amount needs to be written off by your office. (Not a refund requested from an unsatisfied dental patient). I returned a few days later to have it fixed. She started going there and said they did a really good job and so I started to go. These are trained sharks on the other end, giving unhappy patients the run-around, along with every other dirty trick in their corporate playbook. I I visited Aspen Dental in Madison Alabama I began to get work done we found that I had one tooth that had been giving me issues the doctor went in to fix it I called back a week or two later complaining about the same area he sent me to get X-rays done they told me I had a sinus issue since I've come back I have had the same tooth worked on over five On Monday 4/24/2023 I had an appointment to see the doctor After 20 min of x-ray and the 360 x-ray was done the tech took my blood pressure and stated the doctor would not see me because my pressure was to high I tried to explain that it was high because I was in alot of pain and while doing the x-rays the tech kept hitting the bad tooth so I left I would Last Jan 3, 2023 my permanent dental implant/denture was finally installed. On Fri Sept 30, I got a call at 7:34a stating they needed to resched due to oral surgeon and no rooms avail. Enable collaborative features and customize widget: During a conference call on 10/26/2021 with ****** *********************** employee), a **** representative and myself, the **** insurance agent explained to ****** that Aspen Dental charged more ($301) than the allowed amount ($206) for the the tooth filling. The refund request must be submitted within 90 days after insert of final denture or hard reline. ComplaintsBoard.com is a leading complaint resolution website on the Internet. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care teams and communities have a safe, cl, I have to say this was the worst experience I've ever had at a dentist. At the beginning of the denture process, there is a "try-in . From Business: Aspen Dental in Syracuse, NY is open for all appointment types. So nothing so that was a loss of $40 in gas and $40 in wages. Aspen Dental Estero did not complete all services my insurance was billed for, I paid in advance for, and double charged me above the cost quoted to me that I paid. They checked my insurance and said it was covered. Bless you,, thank you. They are using collection letters threatening my credit to manipulate me into paying them. 4 days later I received mail starting that I owe ASPEN DENTAL $289 for a FREE EXAM. Please note that this policy supplements the overall refund policy and is strictly related to dormant or aged credits. Still no call. This review was chosen algorithmically as the most valued customer feedback. As controversy erupts around Clarence and Ginni Thomas, FRONTLINE tells the inside story of their path to power. Drumlins Dental Arts Dentists Oral & Maxillofacial Surgery Website 23 YEARS IN BUSINESS (315) 446-6477 2217 E Colvin St Syracuse, NY 13210 33. In Feb 08, I went to Aspen Dental for dentures, I paid my share of what they said was owed, and the rest they would bill the insurance for. To date they have been repaired three times where separate teeth have come out [this last time was while I was eating pasta]. Our motto is "Your comfort is our number one priority. So now i owe money for 2 Crowns and a cavity in which it is a complete mess! The dentists at Aspen Dental are mostly kids just out of school, with massive student loan debt. I have gone back several times for adjustments. The dentist is so nice. Enter the refund amount as a negative amount for Ins Pay (e.g. Desired outcome: They sent my bill to my husband's insurance instead of mine, they never sent his in. I went to Aspen because the commercials make it look like a pleasant experience. Does any of this relax you, like its supposed to? Also, I was able to login to GEHA website and see my claim and what was paid by them. BBB Business Profiles may not be reproduced for sales or promotional purposes. Well, we will see what happens. After accepting the denture, I left and tried to eat. I have been in so much pain, I REALLY need help. Please tell me if this is a scam. I resched to Mon Oct 3, 2022 at 8a. When theres enough industry slippage from the professional standard-of-care, then corporate can move in and wipe out a lot of practices. You must own it, good or bad, because people are going to hold you accountable. Se call MET LIFE.. so she said and then called me back 20 minutes later saying that MET LIFE told her to tell me to give them my social security number.. is going to be billed to my insurance company, I certainly hope not! I read that dozen's of people have had the same or similar issues. 4754 Commercial Dr Ste 2, New Hartford, NY 13413, 5112 W Taft Rd., Ste S, Liverpool, NY 13088, 5663 E Circle Dr Cicero Ny, Cicero, NY 13039. This should be illegal. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Cost to get your teeth cleaned? With news outlets facing more censorship and restrictions from the Taliban, Afghans are turning to social media and citizen journalism for information. I understand $600 dentures weren't of the best quality and I had lost all my bone mass at the bottom. Aspen Dental management, up to their CEO Bob Fontana, cant obtain malpractice insurance, because theyre not qualified to treat patients. Explore dentures. So I called and asked them to send the bills in, but they never did. The dentures never fit comfortably. After my procedure I claimed bankruptcy Chapter 13 and if this was open debt it would have been on there. Well guide you through the process. (Another crappy company) I received a call Mon at 7:31a to tell me that they don't have the crown and I need to resched again. On Sept 20, 2022 I had a core build up in prep for a crown at the ****, ***** location and was charged and paid $610.00 (495 for crown, 85 . The woman I spoke to was very friendly, and good to deal with. Create this form in 5 minutes or less. On August 8th; at the advisement of ****************, I underwent an endodontic procedure in preparation of a crown placement. Total I am requesting for refund is 525 since overcharged for office visits and not receiving the crown. Denture(s) must be returned within 90 days after refund request date. So no the original complaint was not resolved to my satisfaction as the Aspen Dental owner reached out to me at all. My name is wayne, I wrote the above article. Business response. I can't say enough good about the hygienists they are so sweet! They should have at least tried to get me in but they didn't want to. Talk about being held up! Increases your cash flow, At our practice, we are dedicated to providing the finest dental care to the members of the Jamesville community and its surrounding environs. I asked for a refund of the overpayment of 30 in office visits and 495 for the crown and was threatened that I would be charged ***** for the temp crown if I want a refund. Patients dont want to be sitting in the chair, having to face problems they have avoided for so long. get rid of the extra charges the bill was paid in full for 5 months. Aspen Dental Refund Processing in Syracuse, NY About Search Results Sort: Default All BBB Rated A+/A Coupons 31. Claim it and get a lot of features. So they split my gum open again with stitches. I had to go to the ER and was put on steriods. Would NEVER go again. Im still not able to bite food on that side. After talking to my insurance, they said that they never received a claim in June, and had never asked for xrays from Aspen. However, all of the fills and root canal crowns, went bad in less than 6 months. PBS is a 501(c)(3) not-for-profit organization. So I had to leave the dental chair to go to the front desk and make an appt. Since everybody already knows each other, its much easier to calmly & rationally discuss the issue, in order to come to an agreement that works for everybody. My professional advice to Aspen Dental: Close half your offices, before the next economic crash makes you close them all. They did X-rays and an exam and scheduled a date to fix it. Work done went bad in less than a year. The last time I went in to get an adjustment on my tooth, it took all of 5-8 minutes. So, I am not whole.They benefited from the work. Drop in today. They are working to gain experience and pay bills, until something better comes along, so they can someday become real dentists. They carefully measured my, I am trying to trust other people, but cant. Its funny. Long story short, after a few weeks the work I paid for was done and I was fairly satisfied. BBB Business Profiles are subject to change at any time. Hopefully this was just a mistake, and not a habit. Bless you,, thank you. Carefully consider the reasons for that? With dentists and specialists to support your entire. BBB is here to help. I also sent a letter to the CORPORATE office for Asspen detailing my compliants, my actions, whom I spoke with, and my expected resolutions/refunds. Explore our FAQs There are a number of questions you may have about Aspen Dental offices, services, dental care, and costs. At Aspen Dental, by the time a patient knows theyve got problem, the dentist(s) may have already moved on, along with much of the office staff. When I call to make appts. Aspen Dental said they would reach out directly to me and never did, this is what Aspen Dental does, tell you one thing and do the complete opposite of what they tell you. She said she would look into it. My next (unnessary) appt. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I have always been terrified of dentists, but not any, I am somewhat of a dental phobic, and Dr. Juan Kassab and his entire staff made me feel so comfortable and confident in their care. I would like to get my permanent ones put in and hope they wont keep falling out the cost for this was $5,524.40. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. She is good at explaining the condition of my teeth at the same time the options that is available for me. I dropped a letter off at the office for the (conveniently unavailable) office mismanager (a copy of the one sent to corporate). My new dentures were still uncomfortable. I have never had such a wonderful experience in a dental office. IT was supposed to be two appointments for which they charged me $1037.00 Called Lynette back, just to inform her that a claim for this was never filedher attitude was very unprofessional and rude. In July, I received a LATE NOTICE from Aspen Dental. When stupidity is allowed to run amok in dentistry, there are consequences all down the line. I said no I never received a call asking me to move my appt and I wouldn't have said yes due to not being able to get off that early. International Association of Better Business Bureaus. Thank you, Bad practice -try to get clients to agree to large billing and never approach the reason you made the appointment. My experience was really great overall, Aspen Dental in New Hartford, NY is open for all appointment types. The policy is divided into two categories . They do a great job, My mom works with Dr. Berry in a women's board. Dollars and Dentists, our joint report with the Center for Public Integrity reported in June that Aspen Dentals practice of serving patients who cannot afford a dentist has led to complaints of patients being locked into debt as well as being overcharged and given unnecessary treatments. This complaint was posted by a verified customer. Once in the dentist chair, I was told I needed to pay $500.00 more to complete the dental work.I am 72 years old , on a fixed income and don't have extra mony to spend. Because of the price I turned that option down. 600.00 which was set up on a payment plan. Refund was issued back to my credit card finally on March 31, 2022. Kool Smiles Performed "Unnecessary" Procedures on Children, DOJ Says, Dental Chain Violated New York Law, Settlement Says, Dental Chain May Be Booted From Medicaid Program, Following Carolyn Bryant Donham's Death, Revisit Emmett Till's Life, Murder and Legacy, Amid the Talibans Worsening Crackdown on Journalists, News in Afghanistan Is Forced to Adapt, Humanitarian Needs in Afghanistan Deepen as Taliban Continues Ban on Women Working for NGOs, UN, I Lost My Son A Deeper Look at the Chaos at Kabul Airport When U.S. I am requesting my full refund for unused serviced. Also, the economic crash of 2008 was a huge boost to corporate dental. If patients are unhappy, they have three months to return the dentures and request a full. She is good at explaining the condition of my teeth at the same time the options that is available for me. I conceded, got the root canal but now Aspen Dental is withholding both treatment and money when requesting a refund. It wasnt until I recd a billing statement from their office that I found out I had been charged for a toothbrush and a bottle of mouthwash. The ADA will not act in the interest of working dentists, as they are bought-and-paid-for by insurance and other corporate giants. In addition, they fitted a bridge on a tooth I was told had a root canal, it did not. This case is still being worked. Sign Up for My Account Print Patient Forms If you prefer to print your patient forms, you can download them below. # 104658] I paid for a set of upper dentures. When I called got a quote that was bait and switch. I paid for upper implant dentures & 8 gold teeth that has not been received. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Based on the eligible charges applied to me so far, I should have had a credit balance of $726.60 with Aspen Dental. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients,, From Business: Aspen Dental in New Hartford, NY is open for all appointment types. Customer Reviews are not used in the calculation of BBB Rating. lower, they were defective and they had to make another pair on 07/31/20,then they were defective, then on 01/25/21 they had to make another pair and these are defective clasp are breaking off in my mouth this is very dangerous. They close on Saturday. That tooth rotted underneath causing the bridge to come off. Forces Left Afghanistan. My experience was really great overall, Aspen Dental, Winchester, Virginia, showed their experience in handling my issues with dentures that were quite old. I wish to have all claims reversed and payments refunded so that I may seek adequate care from another practitioner. When I arrived at 815a on 4/13/23 I brought up concerns about my account and a credit on my account that Mysteriously vanished. Final thoughts: For me, it has always been about becoming the best dentist I could be. Dora office. she told me that my insurance co. was the problem. If you can't be honest about your mistakes, then you don't get my business. Funding for FRONTLINE is provided through the support of PBS viewers and by the Corporation for Public Broadcasting. The 1st time I put the dentures in that they provide, my face swole up. TO: Owners of Aspen Dental office Causeway Blvd, Brandon, Florida I expressed my displeasure at having to leave with a loose partial but was told repeatedly that per the dentist I have to schedule an appt. I received a full set of dentures from the above business in August 2022. Exemplary patient care, outstanding aesthetic results, co, Dr. Nicole Grassi's passion for dentistry comes from all the time she spent visiting the orthodontist as a kid. If, NEW SMILE - NEW BEGINNINGS WHERE WILL YOUR NEW SMILE TAKE YOU? Part Three of FRONTLINEs documentary series America and the Taliban examines the United States rushed exit from Afghanistan and what it left behind. Only the most-profitable dentists, in the best locations, with the best skills, teams & equipment can stay above this fray. ****** told me she would send the information to the office manager. Jon and Jo Ann Hagler on behalf of the Jon L. Hagler Foundation. Guarantee: Aspen Dental offers a money-back guarantee on all dentures, both full and partial sets. I paid 80% of the cost of the filling about $40. 2 weeks went by I called ***** and they told me to wait until the end of the billing cycle, that was May 2nd and still have not received the refund. So why are they allowed to own dentists & dental offices? In March of 08, my husband went to Aspen Dental for dentures, he filled out his paperwork and paid his share of the bill that was owed, and they said they would bill his insurance for the rest. I paid along to have an implant. Get Form. i tried to ask a couple of questions and her reply was short, uncaring and un professional. Cost to get your teeth cleaned? If a patient in a traditional private practice has an issue with any of the work done, there is typically a face-to-face discussion with the dentist and/or the office manager. And that my other refund would come all as one for the amount of $290. I had caps/crowns or whatever they are called on all my top teeth. I also got a 140.00 toothbrush handed to me, not asked and billed forI took back and explained he knewmy situation of no money and you hand me this without even asking? All I want is my 495 for the crown and 30 for office visits back due to not being able to get my crown and being overcharged by 30 for office visits. I can not finished treatment with Aspen Dental because they dropped me as a client. The girls in the office as well as the office manager Lisa are extremely helpful. The dentist had already left the room so I told this to the assistant, who checked with Dr. Takeda and came back to tell me the dentist said I should wear it like that and make an appt. So I would like to know why I am being billed this amount now.
aspen dental refund processing