The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. Name and address details: If a customer lives at a temporary address, the phone company or a state agency may ask for proof of address. Finally, you can call the assurance customer service center and tell them details & ask them whether they can help you or not. During the application, you may be required to provide proof of government program participation or a copy of last years state or federal income tax return or 3 consecutive months, income proof, social security benefits statement, retirement benefits statement, divorce decree, child support documentation, veterans administration benefits statement, unemployment benefits statement, etc. The company offers inexpensive Lifeline wireless phone service for low-income individuals and households and for those who qualify for government assistance or veterans programs. You should deactivate your assurance phone if you lost or stolen it as soon as possible. AUP and applicable terms and conditions are available at https://www.assistwireless.com/terms-and-conditions/. What is Assist Wirelesss Lifeline Program? Customers can return any wireless device purchased from or received by Assist Wireless within 30 days of delivery for a full refund to the payment method used at the time of purchase. Your phone service must be in the name of the qualified customer and is non-transferable. Best Cell Phones without Internet Access in 2023, What Channel is Peacock on Verizon FiOS? You'll be asked to enter standard information about yourself for the purpose of identification. . The consent submitted will only be used for data processing originating from this website. We'll ask a few questions to find out what is wrong with your device and whether you're eligible for a repair or a replacement. Wireless handsets purchased directly from or received from Assist Wireless may be returned for a full refund, issued only via check, within 7 days of receipt. Assurance Wireless Phone: Can I Replace from Online? If you do this, you cant enjoy the services assurance offers. The customers date of birth and the last four numbers of his or her Social Security number. If you have text available but still are unable to send and/or receive texts, we recommend trying the following steps: If you are experiencing an issue related to registering for an online account, please check to make sure you are entering all information as it is requested at registration. Though you will get a free phone from assurance wireless, you may have to replace it for many reasons. What can I do if the Assist Wireless phone doesnt work? Oh, well, Assist shows these top-up plans on its website so we will show them, too. $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. If you want to upgrade to a better device, call customer service at 1-855-392-7747 or visit one of their local dealers (https://www.assistwireless.com/locations/). Assurance wireless is one of the service providers in the lifeline aid program. In this circumstance, you can skip the set-up screen and call 611. Assist Wireless offers subsidized services, which provide low-income households with the ability to access emergency services, health care providers, job opportunities, education, childcare, and to connect with their loved ones. In the same category, when stolen your assurance phone, you can apply for replacing your phone without any hesitation. THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICEprovided by Assist Wireless, LLC. The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. Promotional offers may be modified or withdrawn at any time. You will trace this code at the peak of the assurance grant paper. LIMITED TIME Affordable Connectivity Program (ACP) and Lifeline Offer 100% Free Unlimited Data, Talk, and Text! And, when broken or damaged, your assurance phone can hamper your daily work like communicating with friends & family, online business or learning, and even urgent health care services. Sprint customers who have minutes available can try the following troubleshooting steps: If you do not have internet access and the issue is also preventing you from connecting to 611, you can contact customer service to help you troubleshoot. We'll get you a working device as fast as we can - stay updated every step of the way!Track your claim. In the activation process, they will ask you to give the PIN code of your assurance wireless account. Yes. Videos stream at DVD quality (480p). Assist Wireless is the #1 provider of Lifeline in the state of Oklahoma and multiple other states around the U.S. Enroll online to get started with us today! Assurance wireless New Phone: How do I get? You may qualify for Assist Wireless if you participate in Medicaid, Food Stamps/SNAP, Social Security Income (SSI), or other government programs. If you are receiving an error message, please report it to customer service for further assistance. Please remember that the Lifeline program discount can only be used with one wireless provider. If you recently misplaced your phone or were the victim of a mugging by a lawless rogue, you can easily get an Assist Wireless Replacement Phone, saving you the cost of a new device. No, Assist Wireless phones are locked to their network. The replacement cost of an assurance phone is not so expensive. Simply visit your local Assist Wireless store. , available for download through the Google Play store. If you have a GSM phone, it must work with T-Mobile, if you have a CDMA phone, it must work with Sprint. How long it takes time to replace your assurance phone depends on which state you live in. An example of data being processed may be a unique identifier stored in a cookie. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Service at (855) 392-7747. You can either visit a store or call customer service at (1-855) 392-7747 to find out if there are any deals available. Generally, it is available throughout the country, fast, and reliable. If you want to freeze your account temporarily, don't hesitate to get in touch with Customer Service right away. 1000 minutes for just $15. Make sure to call Assist Wireless customer service and ask them if there are any available offers that you can take advantage of. Add to Cart. Here, you will assure the customer agent that only your SIM card was lost, stolen, or damaged. Get help with your wireless phone, plans, orders, and voicemail. In these Lifeline FAQs, youll find helpful information about providers, the forms needed to sign up, how to contact Lifeline customer service to request assistance from our staff, and what to do in an emergency, such as losing your telephone. Here, you will assure the customer agent that only your SIM card was lost, stolen, or damaged. To purchase more minutes, simply login to your account online or dial 611 from your Lifeline device. An eligible household is limited to one monthly service discount and a single one-time device discount. In Oklahoma, you can also do so by visiting one of their local stores or retailers. Generally, you will have to pay $20 as a replacement fee for a new device. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. After all, you should contact the assurance wireless customer service center when facing any issue with your phone. They can be contacted by phone at 1-855-392-7747, by email at info@assistwireless.com, by mail, by calling #611 from your Lifeline device, or by sending them a message at assistwireless.com/contact-us. You'll be asked to confirm that you really do want to change phone providers. Select the three dots on the top right of your screen and select save. Following some tricks, you can easily track your lost or misplaced phone. Can an Assist Wireless SIM card with another service providers phone be used? It would help if you permitted your phone to end all the pending updates for better feedback. you have the option of upgrading your phone every two years. We'll get you a working device as fast as we can - stay updated every step of the way! Make sure that your phone is not in Airplane mode or displaying No Service. So, you do not have to payan assurance wireless phone replacement feeif the phone is broken, damaged, or gets any fault within one year. How to get Assist Wireless Replacement Phone. 2. Or visit your local store to enroll in FREE Unlimited* service! Here, the phone will turn off automatically. Certain device protection options also include digital security and privacy features, 24/7 tech support and more. To assure wireless replacement phone activation, you will first press your phones power button and hold it. If you do not see an option that says Whole, select the (+) on the top right of your screen. 3 If you're eligible, you'll have the option to select screen repair during the . You have 100% liberty to replace your assurance phone if it is damaged, lost, stolen, or has any other issues. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Assurance wireless offers a new free government phone in the 40 states of the U.S. TheISPfamily.com is your new place to read ISP information,internet guide, Cheap Data plans, TV channel lists,TV Guides, ISP reviews, Internet gadgets, and other useful reads. >. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband internet access service and a one-time discount certain connected devices. You can get Assist Wireless in Oklahoma, Arkansas, Missouri, and Maryland. Assist Wireless partners with Guard Assure to offer our customers device protection plans. Then you activate a hands-free device to connect to the assurance wireless network. You can easily apply for an Assist Wireless Replacement Phone in this situation. If your assurance phone is lost or stolen, you will pay a small fee for getting a replacement phone. Assurance wireless network participates in that program with android only phones under this scheme. If you find yourself in a unique situation not listed above, please try our Troubleshooting Assistant. How much does it cost for Assist Wireless to send you a new phone? We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. You can get 1 GB of data for no more than $15. All other new devices usually have one-year manufacturer warranties. We'll ask a few questions to find out what is wrong with your device and whether you're eligible for a repair or a replacement.Start a claim. This means that their Lifeline program is only available to households that meet the low-income trash hold, set at 135% of federal poverty guidelines, or have a member enrolled in one of the federally supported programs. For instance, phone model, features, lost phone description and exact time & date when you stole or lost your assurance phone. A decision about the participants monthly entitlement amount, Claim number OROther consumer identification number. You can, however, switch to Assist Wireless and use Lifeline instead. Call 1-888-321-5880 to submit a lost or stolen item report. Fidium Fiber Vs Comcast: Pros & Cons Which Provider Best For You? Can Assist Wireless provide me with a free upgrade to a better phone? Learn about this device protection option that includes insurance coverage for repair and replacement of devices, digital security, tech support and more. To check the coverage in your area, visit assistwireless.com/coverage-maps. You will replace your phone if it broke, lost, stolen, or damaged. Call 800.331.0500. | Assist Wireless, Assist Wireless Refunds, Returns, or Lost Equipment Policy Refunds, https://www.assistwireless.com/terms-and-conditions/, https://www.assistwireless.com/affordable-connectivity-program. Data Refills. Go to Device Support and choose your device. Find and select name and Type in pwg, select. These FAQs explain the different ways of how to file a claim at Verizon & track Asurion phone claim status. Assist Wireless does not accept returns or provide refunds of any Assist Wireless Top-up purchases unless it is determined Assist Wireless did not perform the duty of Service. In this situation, you will examine the available updates on your phone. What is the process to get a Replacement Assurance Wireless phone? Click here to update your PIN now Account PINs must be: 6 numbers Read our helpful Support articles to self-service and check on the status of your service request. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Pension Grant Letter,should contain the following basic information: FPHA award letter,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. Learn how to fix common issues or contact us. The simplest way to find your IMEI number is by searching your phones settings. Lifeline Assistance is only available on one phone line per household. Read More 2023 The ISP Family All Right And Reserved. How to replace a lost, stolen or broken phone, tablet or other device. Learn how to activate your replacement device. AirTalk Wireless offers eligible customers free smartphones with free monthly cell phone service. There are several options for replacing your phone or other device. https://www.assistwireless.com/open-internet-statement/. However, there is a chance that the free replacement phone from the government wont work right, and you will have to pay for it. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). If you experience an equipment malfunction, call us and we will arrange for a replacement cell phone: 1-855-420-2449 or contact Assist Wireless Customer Service at 1-855-EZ-ASSIST (1-855-392-7747). You should be aware that the cost of an Assist Wireless phone is determined by the model you select. BROADBAND DATA. . You can also bring your device and check its compatibility in person. However, Assist Wireless usually offers lifeline customers at least one free phone option. Details on how we provide broadband Internet service are available at https://www.assistwireless.com/open-internet-statement/. Finally, you can submit the application form via assurance email or fax. Lets have a close look. The Assurance Wireless customer service representative will ask you to provide details about the missing device. So, it would help if you get the assurance to replace the SIM that is urgent for you. If you have an iPhone, go to Settings, then choose General, finally select About. (If you haven't purchased one in the past 12 months). We've got answers We value our customers and we are happy to answer your questions. It is essential to know that, as a replacement phone, the assurance will not give you the exact model you used. Some instructions will show on your phone screen after dialing 611, and you will follow these directions. The main task is to apply for a wireless free phone. Putting your assurance Wireless free government SIM card in another phone is impossible. You will be glad to know that its proprietary is totally up to a virgin mobile company. General info. If your Assist Wireless Lifeline device is lost of stolen, here are some steps you can take to obtain a replacement: Yes. Monday-Friday from 10am-6pm CT. You should contact the assurance customer support center without hesitation if you have any problems during the activation process. You can use Google Android Manager to find your android phone. The actual performance of a customers wireless data service may vary based on the device, reception, technology, environment, weather, terrain, network traffic, and a number of other factors. ACP is a federal government program operated by the FCC. If your Assurance wireless phone break in the first year, then call 1-888-321-5880 assurance wireless customer care number. Dont panic. When applying to replace your phone, the assurance wireless does not give you the similar model you had. Home Oklahoma Lifeline Device Assistance | Assist Wireless. So, dont worry & replace your lost or stolen wireless phone easily. So, dont worry if your phone doesnt work well within the first year. If you still cant find your phone, let us know right away and well temporarily suspend your service so no one can use your remaining balance. Take another look around and try to find your phone before seeking Lifeline assistance. Activating is the only way to enjoy back service from assurance wireless. Alternatively, You can replace your lifeline by purchasing one of the models available in stores. Assist Wireless is frequently offering special deals and amazing birthday and activation date anniversary rewards. For Florida customers, post-warranty coverage is provided by the insurance program (device replacement deductibles and claim limits apply). The charge amount fora replacement phone for assurance wirelessdepends on your account balance. Same day delivery and set up is available for. The customer care team will then let you know the required options. You are also welcome to use your own device as a replacement.
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