The Public Health Emergency (PHE), currently in place as a result of COVID-19, will end on May 11, 2023. GROUPACCESS for Employers Some areas of our site may provide links to other external sites that we don't own, control or influence. We employ over 3,000 people at our corporate headquarters in Birmingham, Alabama, including our service centers and satellite offices around the state. You will receive notice when necessary. To continue, click "Accept." dentist and that they cannot bill Box 303017 Montgomery, AL 36130-3017. Search Job Postings Ability to connect and innovate. Products; Resources; My Account; Talk to a D&B Advisor 1-800-280-0780. Business Directory . BBB Business Profiles may not be reproduced for sales or promotional purposes. 99443. Our call centers are located in Birmingham and Huntsville to serve members and Providers. myBlueCross is operated by Blue Cross and all privacy and security policies regarding the confidentiality and protection of your personal health information apply here as well. Average Blue Cross and Blue Shield of Alabama hourly pay ranges from approximately $13.78 per hour for Social Work Supervisor to $17.61 per hour for Help Desk Analyst. Why can't **** Cross/**** Shield of Alabama's customer service do the same? Every single time, the representative that we have spoken to has reassured me that the claim is currently in process, and we have nothing to worry about. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. This button displays the currently selected search type. If this data is unavailable or inaccurate and you own or represent this business. Information on Health Handbook, myRx Planner, and Baby Yourself apps are for educational purposes only and are not a substitute for personal care from a licensed physician. In this case, the Marketplace has advised ** that they will not change your contractseffective date from January 1, 2023, to February 1, 2023. For customer service assistance, visit our website, www.fepblue.org, or contact your Local Plan at the phone number appearing on the back of your ID card. Complaint ID: 19533681. If your ID card is not available, you may use one of the Customer Service telephone numbers below. Therefore I was double insured for the month of January 2023. This is poor service, my mother uses the same Dr, she doesn't want to change, and she shouldn't have to change, BCBSAL gets paid to provide a service and they need to correct the issue and get Dr. ****** in the system. Click on it. No one, to my knowledge has reached out to Dr ******s office to help rectify the situation, This is the customer service number for questions about your health insurance coverage, benefits or treatment. Additional resources from Blue Cross and Blue Shield of Alabama Symptom Checker Do You Know Where to Go? By clicking "Accept", you are acknowledging that you are eligible for C Plus Plan F and would like to continue with the enrollment process. You may review theFrequently Asked Questionspage for general information about ALL Kids' eligibility, enrollment, and premium billing information. only responsible for a $** deductible and $* coinsurance. Prime is our business associate and is an independent company that provides pharmacy benefit management services to Blue Cross health plans. Email the Sales Call Center (AdviseMe@bcbsal.org) anytime. Information on Health Handbook, myRx Planner, and Baby Yourself apps are for educational purposes only and are not a substitute for personal care from a licensed physician. Everything you need to enroll in a Blue Cross plan, Search your prescriptions to see which plan meets your needs. I have asked to be removed from the automated calling system regarding the designated provider, but the calls keep coming. Step 2: Click the Forgot Password? link. Call 1-855-890-7416, 8 a.m. - 8 p.m. Central Time, Monday through Friday. The site is operated by Blue Cross and Blue Shield of Alabama and all Blue Cross' privacy and security policies regarding the confidentiality and protection of your personal health information apply here as well. of Service: April 28, 2022, Complaint Case Number:********Dear Mr.********: We reviewed your claim for date of service April up front for covered services. process typically takes up to three to four weeks.We hope this information has been helpful and regret VERIFIED Status: UNVERIFIED . Blue Cross and Blue Shield of Alabama. Please contact Customer Service at 1-800-292-8868 for your group number. Name of Patient: ******************Contract Number: PGX888888888Complaint ID: 19330982. His date of discharge was January 27, 2021. It is fast, easy and always available. http://www.fepblue.org. You are about to leave the Blue Cross and Blue Shield of Alabama Medicare products website and be taken to another website. Temporary Addition for the PHE for the COVID-19 PandemicAdded 4/30/20. International Association of Better Business Bureaus. Please note that this number is used solely to receive calls from BCBS members seeking assistance and never to make calls to BCBS members. Please consult your physician for diagnosis and treatment options. We look forward to answering your questions. Information contained in the external sites is not endorsed by BCBSAL. I was also told that I may or may not receive my money back from the months that I should have been covered by insurance. Box 995 Birmingham, AL 35298 Customer Service 800.327.3994 Preadmission Certification 800.248.2342 Subrogation 205.220.2744 Fraud Hot Line 800.824.4391 Rapid Response 800.248.5123 (to order ID cards, claim forms, & directories) In order to serve you better you can email Blue Cross and Blue Shield of Alabama at bcbsalmedicare@bcbsal.org. Alabama Help Center: Important contact information for Blue Cross and Blue Shield of Alabama. To access specific information about your coverage, EOBs, prescriptions, paying a bill, or any other questions related to your individual or group health insurance . Note: If you are a Blue Cross and Blue Shield of Alabama customer and need to reach us by phone, please use the telephone number (s) on the back of your ID card. This link takes you to another web site. Your comprehensive guide to accredited information on diseases and medical conditions, medical procedures, and medications. If you want to stay on the Blue Cross website, click "Cancel.". Todays dynamic healthcare market requires that we identify and utilize the best available talent to provide outstanding value and service to our customers. Information contained in the external sites is not endorsed by BCBSAL. Get notified about new Researcher jobs in Greater Birmingham, Alabama Area. Our competitive landscape shows how this business compares to similar businesses in their industry and region based on information found in their Dun & Bradstreet Credibility Review profile. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Save my name, email, and website in this browser for the next time I comment. Online access for our members is free, easy and secure! Sometimes you will need to enter your username or email. Please Note: You can also Apply Online Now. Internet browser compatible with Simconnect Login official site, Reliable internet access for laptops, tablets,s or smartphones via a PC or smartphone, These are some tips to help you ensure a successful login, To avoid login problems, make sure you have a reliable internet connection. 450 Riverchase Parkway East Pay your bills online and set up recurring payments, Learn more about your plan benefits by reviewing your Benefit Booklet or Summary of Benefits and Coverage, Find a doctor, hospital or dentist near you, Get plan details such as copay amounts, plus file drug claims, View articles about common conditions and diseases, Get information about medications, medical procedures, and natural treatments, Medication schedules, reminders and notifications, Manual entry and/or claims driven imports for, Medicinal information (contra indicators, missed dosage, interactions, dosage instructions), Access to the device's photo album for photo recognition of medication(s). This didn't make sense as this was early November and I don't use this provider anymore so what are the chances of them reimbursing me? 450 Riverchase Parkway East for service orientation, Customer Service might be a great fit for you! 2023, Blue Cross and Blue Shield of Alabama is an independent licensee of the Blue Cross and Blue Shield Association. After the PHE ends, please refer to your benefit booklet for specific benefits in effect under your group benefit plan. Save time. BBB Business Profiles are subject to change at any time. Claim Number ************* To access your member services, please visit your BCBS company. I keep being promised that someone will return my call and tell me what is going on, as of today I have not received a phone call. Treatment Cost Estimator Since I was still covered by my employer plan, I would like the premium I paid for the health and dental through the Federal market place REFUNDED. Blue Cross and Blue Shield of Alabama the providers office and Don't have your card? Every time I contact Blue Cross representatives they tell me conflicting messages.I would like for blue cross to approve the *** as soon as possible. Provider Enrollment Enroll as a Blue Cross provider, update provider information, or begin the credentialing/recredentialing process. This link takes you to another website. . We reference sites that we think might be useful or of interest to you, but we are not responsible of the content or privacy practices used by other site owners. July14,2022Mr. The total medical expense at **** ******** ******* has been paid by Medicare, but unfortunately, BCBS of Alabama has not processed nor paid their part of the total expense. on 2/9/23 BCBS denied a prior authorization request even though I met the requirements. ACA Section 1557 Discrimination Grievance Form, https://www.medicare.gov/MedicareComplaintForm/home.aspx. 20 complaints closed in the last 12 months. 28, 2022, and found that you should not have been charged up front The site is operated by Blue Cross and Blue Shield of Alabama and all Blue Cross' privacy and security policies regarding the confidentiality and protection of your personal health information apply here as well. Blue Advantage (PPO) members call 1-888-234-8266 (TTY 711), 8 a.m. to 8 p.m., seven (7) days a week. bluecross blueshield alabama customer service phone number Requirements, bluecross blueshield alabama customer service phone number web address. We reference sites that we think might be useful or of interest to you, but we are not responsible for the content or privacy practices used by other site owners. The customer service department has been dismissive and I have been getting the run-around. My husband and I both have Medicare with the highest level of Supplemental BCBS of Alabama insurance coverage. Search the D&B Business Directory and find the Blue Cross & Blue Shield of Alabama company profile in Gadsden , AL . Step 4: After you have completed the login details correctly, click the Login button to log in to your account. Someone will get back to you within two business days. Customer Service Manager - RISE Training Area at Blue Cross and Blue Shield of Alabama Birmingham, Alabama, United States 938 followers 500+ connections The provider has As an Alfa representative, I agree to the payment terms and conditions of Blue Cross and Blue Shield of Alabama and will not collect any checking account, debit card or credit card information on behalf of the consumer for the purchase of health or dental insurance. 2023, Blue Cross and Blue Shield of Alabama is an independent licensee of the Blue Cross and Blue Shield Association. If you still have trouble logging in, click the Forgot Password? link and follow the steps to reset your password. I have been waiting for Dr ******* ****** of Andalusia Alabama, to be admitted to the network for over a year, I have called BCBSAL numerous times, have been promised that someone would look into why he has not yet been added so that I can select him as my designated care provider. Discover all the ways members can earn wellness incentives and rewards for taking an active role in their health. If you want to stay on the Blue Cross' website, click "Cancel". The estimated base pay is $43,102 per year. Track your pregnancy and baby's development to ensure the best possible health during pregnancy. Our Customer Service team provides a platform for learning how to effectively serve our members as the voice of the company by upholding our reputation as the Caring Company. We regulate the brand and licenses to all 36 Blue Cross and Blue Shield local companies. I would like a refund of $ $854.13 for health insurance and $92.00 for dental insurance for the period I was double insured.I have tried to resolve this by phone with BCBS of Alabama, but they have pointed me towards the federal market place which then refereed it back to BCBS of Alabama. Blue Cross and Blue Shield of Alabama is the largest provider of healthcare benefits in Alabama, providing coverage to more than 3 million people in Alabama and other areas of the country. Contract Number: NDJ848247670. Blue Cross and Blue Shield of Alabama. As the association representing our 34 BCBS companies, the Blue Cross Blue Shield Association (BCBSA) provides a strong foundation of national leadership with industry colleagues, government officials, the media and the public. The IRS no longer requires us to automatically mail Form 1095-B to members. By continuing to use this website, you consent to these cookies. You may also visit them online at . The dedicated Mental Health/Substance Abuse services phone number is available to parents and providers 24 hours a day, seven days a week. Our similar businesses nearby shows similar businesses in their industry and region based on information found in their Dun & Bradstreet Credibility Review profile. As I meet criteria 2. Sincerely, Customer Service Consumer Response . The above claim processed correctly and you were Locate doctors in your plan from wherever you are. Please review the terms of use and privacy policies of the new site you will be visiting. AlabamaBlue.com is operated by Blue Cross and Blue Shield of Alabama and all Blue Cross' privacy and security policies regarding the confidentiality and protection of your personal health information apply here as well. Your Group Number can be found on your Blue Cross and Blue Shield ID Card. Blue Cross Blue Shield offers a full continuum of data-driven national network solutions to help you improve healthcare quality and lower costs for your organization and employees. Step 3: Next, enter your Username/Password in the appropriate fields. Average Blue Cross and Blue Shield of Alabama Customer Service Representative yearly pay in the United States is approximately $33,281, which meets the national average. 1310 G Street NW, Suite 900 Washington, DC 20005 Do your customer service reps even care about their clients? any hardship this matter may have caused you.Sincerely,Customer Service, **** ************ **** **** ****** *********** ** *****Name of Patient: **** *******Contract Number: ************Dear **** *******:We are responding to your complaint concerning Dr. ******* ******s network status.We cannot go into detail concerning anything between a physician and Blue Cross and Blue Shield ofAlabama, but we are happy to advise everything has been straightened out. A live agent actually took payment once, and my coverage was still canceled 4 days later. Thank you for your interest in our Short Term Plan. I had to speak to a customer service department on yesterday (a totally different business) and their customer service was so superb, helpful, and professional it almost made me cry. The Blue Cross and Blue Shield Association does not have access to member information. We have always had health coverage (Medicare) and supplemental insurance (BCBS of Alabama), and we have paid our monthly dues diligently, so I am not sure why we are under this much pressure from **** ******** ******* to pay the remainder of this medical expense. 2023, Blue Cross and Blue Shield of Alabama is an independent licensee of the Blue Cross and Blue Shield Association. Blue Cross shall not be liable for privacy breaches, security incidents or similar events due to the use of social media sites. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. See details. Call 1-855- a.m. 8 p.m. Central Time, Monday through Friday. Explore our enrollment timeline to plan for Medicare. When you select the option to speak to someone it disconnects the call. You will be going to a new website, operated on behalf of the Blue Cross and Blue Shield Service Benefit Plan by a third party. The site is operated by Blue Cross and Blue Shield of Alabama and all Blue Cross' privacy and security policies regarding the confidentiality and protection of your personal health information apply here as well. BCBS Customer Service Call the toll-free number on the back of your member ID card for BCBS customer service. To initiate his best possible recovery, we decided to transfer him to **** ******** ******* in Houston for rehabilitation on November 11, 2020. This is a simple matter and process and they have a reimbursement mechanism. To continue to the HealthEquity website, click "Accept." If you have questions about Blue Advantage telehealth coverage, call Provider Networks at 1-866-904-4130. You are about to leave Blue Cross and Blue Shield of Alabama's website and enter a website operated by Prime Therapeutics, LLC. Customer Service Blue Cross and Blue Shield of Alabama members that are eligible for Teladoc may enroll in the telephone and online video consultations program by visiting Teladoc.com/Alabama or calling 1-855-477-4549. Blue Cross Blue Shield of Alabama is an independent licensee of the Blue Cross and Blue Shield Association. Sign in to create your job alert for Researcher jobs in Greater Birmingham, Alabama Area. Get email updates for new Researcher jobs in Greater Birmingham, Alabama Area. Thank you for your interest in our Short Term Plan. Dun & Bradstreet, Inc. 2023. When you register for myBlueCross, you gain 24-hour access to personalized information. Plus, Baby Yourself Maternity Program members get exclusive features such as access to a personal nurse and prenatal gifts. Our call centers are located in Birmingham and Three forms are also available to aid providers in preparing an appeal request. Visit the Career Advice Hub to see tips on interviewing and resume writing. 1-800-821-7231. We have The air transfer through AirMed was paid out of pocket due to the time constraints in order for a preauthorization to be accomplished. It is fast, easy and always available. After more than 6 calls- resulting in being told to "wait for a response", a live agent actually told me "don't get seen by a doctor". To file a grievance related to ACA Section 1557 please complete the ACA Section 1557 Discrimination Grievance Form and mail to: Blue Cross and Blue Shield of Alabama Compliance Office You can unsubscribe from these emails at any time. If you have any questions while considering your Medicare choices and related issues, here are some additional sources for information: Blue Cross and Blue Shield of Alabama, an independent licensee of the Blue Cross and Blue Shield Association, has a contract with the Centers for Medicare & Medicaid Services (CMS) that is renewed annually, and availability of coverage beyond the end of the current contract year is not guaranteed. Sign in now Step 1 Enter Your Information Step 2 Create Your Profile Step 3 my BlueCross For confirmation and security purposes, all fields are required. If you still need a 1095-B form, please call ALL Kids Customer Service at 1-888-373-5437 and request one. This same standard of excellence and concern for others extends to our employees. General Inquiries. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. This site is protected by reCAPTCHA and the Google Privacy Policy and The following documentation provides guidance regarding the process for appeals. We are in the people business, and our corporate values reflect this. We are now being harassed by not only **** ******** *******, but also their internal collection agency for the remaining amount of the medical expense. Cons Management is quite poor! Search for jobs with features important to you! Research, Analyst, and Information Technology, 's-Hertogenbosch, North Brabant, Netherlands, Senior Manager Operations Excellence (m/w/d), Analista de Sistemas Linux (Mlaga o alrededores), Assistent/in Kundenberatung Hypothek (m/w/d), Lugano - mit Sitz in Zrich, NEW & REMOTE - Workday / Adaptive Planning Consultants, See who Blue Cross and Blue Shield of Alabama has hired for this role, Experience in a position requiring problem solving and analytical skills, Experience in a position demonstrating time management and organizational skills to organize and prioritize tasks, Experience in a position demonstrating research skills to research information using a computer and/or reference materials, Demonstrated experience in a keying environment, Strong communication skills to interpret and communicate information both orally and written, including documenting detailed information, Experience in a position with production, accuracy, and/or timeliness requirements preferred, Experience adjusting and adapting to necessary changes due to business needs preferred, Claims coding and ICD knowledge preferred. It was formed in 1982 from the merger of its two namesake organizations: Blue Cross was founded in 1929 and became the Blue Cross Association in 1960, while . From October 1 through February 14, we are available 7 days a week. FEP Members: If you are part of the Federal Employee Program (FEP), you should use Group Number 53533 Dr. ****** should be showingas an eligible provider in your network within 30 days. So not only was I lied to and told that my primary care physician was added onto my card but I was billed for services because not only did they not add the primary care physician theyre telling me they cant go back in the service so whats the point of me paying for insurance if youre not going to pay for the services and the lady I spoke with all the phone today ****** was super rude to the point where my Blood was boiling I cant wait until the market place opens back up so I can get this insurance switched over immediately Ive never had a problem with Blue Cross before but this is ridiculous and the customer service is subpar. number issued by the Internal Revenue Service. Group Number Blue Cross and Blue Shield of Alabama Careers A distinctive corporate culture. Use the link below to find your local BCBS company's website. I can't get a supervisor or manager on the line to even explain the situation. Our Customer Service team My doctor has submitted all required documents to prove that the *** is medically necessary. Customer Reviews are not used in the calculation of BBB Rating. Find my BCBS company. The average Blue Cross and Blue Shield of Alabama salary ranges from approximately $39,604 per year for Customer Service Representative to $109,094 per year for Manager. I personally think that 17 months of processing should be enough time to resolve this issue. agreed to issue you a refund in the amount of $***. Huntsville to serve members and Providers. The protection of your privacy will be governed by the privacy policy of that site. Referrals increase your chances of interviewing at Blue Cross and Blue Shield of Alabama by 2x. Blue Cross and Blue Shield of Alabama has an established appeals process for providers and physicians. At Blue Cross, our strategy is simple. We reference sites that we think might be useful or of interest to you, but we are not responsible for the content or privacy practices used by other site owners. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Email the Sales Call Center (AdviseMe@bcbsal.org) anytime. GetDirections. Blue Cross Blue Shield of Alabama (PPO) www.alabamablue.com/peehip/ 450 Riverchase Parkway East P.O. Get your plan details such as common copay amounts, HSA balances & claims on the go. I keep getting these customer service reps who are no help at all and they over talk and try to loud talk you. 1-800-492-8872 . Know Your Rights and Responsibilities | EEO Policy, ADA Accommodation, and Pay Transparency Disclosure, EEO Policy, ADA Accommodation, and Pay Transparency Disclosure. Visit Blue365. We hope this information has been helpful. What you need to know about the disease and our commitment to ensuring you have access to the right care at the right time. 1-800-248-2342 1-205-988-2245. Some areas of our site may provide links to other external sites that we don't own, control or influence. Call 1-855- a.m. - 8 p.m. Central Time, Monday through Friday. Access2Day Health Locations - Find the nearest location for rapid inpatient and outpatient care; . My employer was ending my health insurance with BCBS of Alabama ( Contract Number: PPA866095305 ) and dental insurance with BCBS of Alabama ( XAD866095305 ) on Feb 1, 2023. I am looking for a manager to call me and the processing of the 2 counselor visits for which I have already paid for out-of-pocket.I never would have thought I would have to escalate such a simple matter. Note that complaint text that is displayed might not represent all complaints filed with BBB. Alabama Blue mobile is now available for your Android devices intended for use by all Blue Cross and Blue Shield of Alabama members. Select from over 115 networks below to view available data about this business. They don't even try to assist. By clicking "Next", you are acknowledging that you would like to submit your application otherwise, click "Cancel". Box 304839 Montgomery, AL 36130-4839, Toll-free: 1-877-774-9521Admin. You are about to leave Blue Cross and Blue Shield of Alabama's website and enter a website operated by HealthEquity. An Individual Taxpayer Identification Number (ITIN) is a tax processing Name of Patient: ************************. You are about to leave the Blue Cross and Blue Shield of Alabama Medicare products website and go to AlabamaBlue.com. Join the Blue Cross and Blue Shield of Alabama team See Our Latest Jobs 2.0 Former Employee, more than 3 years Run for your life! with Dr. ****** and Blue Cross and Blue Shield of Alabama, any eligible payment has to be made to the when registering. Policies & Guidelines Review Blue Cross and Blue Advantage medical and pharmacy policies or comment on draft policies. If you want to stay on the Blue Cross website, click "Cancel". However, weare granting a one-time exception to change your effective dates for both your health and dental contractsfrom January 1, 2023, to February 1, 2023. By clicking "Next", you are acknowledging that you would like to submit your application and continue onto the payment page otherwise, click "Cancel". When you apply for coveragevia the Marketplace, they determine your effective date as well as your cancellation date. Email the Sales Call Center (AdviseMe@bcbsal.org) anytime. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I paid for these 2 counselling sessions out-of-pocket for a total of $161.72. Your job seeking activity is only visible to you. provides a platform for learning how to effectively serve our members as the voice of the company Blue Cross and Blue Shield of Alabama If you want to stay on the Blue Cross website, click "Cancel.". My husband suffered a major stroke on September 20, 2020 with significant debilitation. Prime has agreed to follow Blue Cross' privacy and security policies regarding the confidentiality and protection of your personal health information. Phone ************** . According to the Marketplaces records,January 1, 2023, is the correct effective date based on when your enrollment was received. When you select Blue Cross for your health insurance coverage, you get more than an ID card and monthly invoice. as Dr. ******* ****** is a preferred dentist. 2023 Blue Cross Blue Shield of Alabama is an independent licensee of the Blue Cross Blue Shield Association. I had coverage for $49.15 a month for a year all messages via email at the beginning of January I was sick and had not been able to check email bcbs raised my premium to $917.00 a month and wipe out my bank account causing me to be overdrawn and incurred bank charges I have been I cancelled policy 1/7/23 and have been trying to get a refund since then. Salary information comes from 9 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Referrals increase your chances of interviewing at Blue Cross and Blue Shield of Alabama by 2x See who you know Get notified about new Researcher jobs in Greater Birmingham, Alabama Area . Each day brings an opportunity to create something better. File a Drug Claim. If I need to cancel the federal plan and re-apply that can be arranged, but I need a refund of $ $854.13 for health insurance and $92.00 for dental insurance for the period I was double insured.Sincerely,*********************** **************** ************.
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blue cross blue shield of alabama customer service