Follow. Employers / Post Job. Kier House, Windward Drive, Estuary Business Park, Speke, Liverpool L24 8QR Manchester- Optimum House 2nd Floor, Optimum House, Clippers Quay, Salford M50 3XP . After build clean was very poor.Other snags were corrected, but not without reminders.Don't complete your sale until the property is properly finished. He was professional and patient. We will provide any service youre entitled to which we have failed to deliver. If we do not succeed in resolving your complaint, you may complain to the Public Services Ombudsman for Wales. Manchester- Optimum House. Click on a service above for more options or click here to look up another property. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. Glad to finish here and move on. If you have lost out as a result of a mistake on our part we will try to put you back in the position you would have been in if wehad got it right. Bridgend County Borough Council is committed to dealing effectively with any concerns or complaints you may have about our services. Resolver can help you send your complaints to Kier. . If your complaint is more complex, we will: The person who is investigating your concerns will aim first to establish the facts. In some instances, we may ask to meet you to discuss your concerns. Please contact the Data Protection Officer, Legal and Regulatory Services, Bridgend County Borough Council, Civic Offices, Angel Street, Bridgend CF31 4WB, tel: 01656 643565 or foi@bridgend.gov.uk. Bridgend. Slectionner une page. let you know within this time why we think it may take longer to investigate, let you know where we have reached with the investigation, and. Its quick, easy and totally free. We therefore expect you to be polite and courteous in your dealings with us. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Dont forget that you can also keep in touch with us via Facebook, Twitter and Instagram. Nov 09, 2020. Recycling service complaint; Schedule. Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr, We take your concerns and complaints seriously and try to learn from any mistakes weve made. Find opening times for Kier in Maesteg Road, Tondu, Bridgend, CF32 9HZ and check other details as well, such as: phone number, . Occasionally, we might suggest mediation or another method to try to resolve disputes. Upload your CV. For the best experience please use a JavaScript enabled browser. We appreciate your views and will use them to improve our website. Find out how we combat fake reviews. The work carried out is horrendous and I cannot believe how BT can use them. give you regular updates, including telling you whether any developments might change our original estimate. 4 Red Oaks, Pencoed, Bridgend, CF35 6LH. They employ prisoners from hmp wayland Promising the moon, but loft unsatisfactory work ethics instead. 2nd Floor, Optimum House, Clippers Quay, Salford We will deal with your concern in an open and honest way. writing to: Public Services Ombudsman for Wales, 1 Ffordd yr Hen Gae, Pencoed CF35 5LJ. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Answered all my questions. If necessary, we will talk to the staff or others involved and look at our policies and any legal entitlement and guidance. See jobs, salaries, employee reviews and more for Bridgend location. You can reportabandoned vehicles, dog fouling and fly tipping to: You can report public transport, road safety, traffic management and car park issues to: You can reportdangerous structures,drainage and blocked sewers on private land to: Trading standards issues such as doorstep crime,animal health and welfare,scams andillegal money lending should be reported to Shared Regulatory Services. We will tell you who we have asked to look into your concern or complaint. We will show how the mistake affected you. Operative. We may exceptionally be able to look at concerns which are brought to our attention later than this. We aim to learn from our mistakes and use the information we gain from complaints to improve our services. Learn more about Resolver Pro and how to claim your business. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. Reviews from Kier Group employees in Bridgend about Pay & benefits. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. Appalling treatment of staff, clients and customers. Bridgend County Borough Council Civic Offices, Angel Street, Bridgend, CF31 4WB. Submit Review . Also kier is a racist company, if 50 ppl were to apply only English white folks would get selected. If your concern is straightforward, we will usually ask somebody from the service to look into it and get back to you. Please be aware that the Council may take longer to respond to any correspondence or complaints, due to staff shortages and the Councils response to Coronavirus. Email: Refuse service complaint; Report missed collection; . Email: I was unfortunate enough to be behind one of Kier's flatbed pickups a few months ba ck when his full load started hurling off the back of the flat bed onto my mini a few months back, the damage to my car was just short of 1,000 I have video footage as well as 2 witness statements however the driver of Keir was well aware of the incident as he come back around the roundabout to remove all the load which ended un being in pieces - black plastic sheets of some sort. Absolute shocking experience and service with them, 6 months and still waiting for someone to come out and repair a very dangerous area within my garden. The person looking at your complaint will usually need to see the files we hold relevant to your complaint. Tel: 01656 643643 Email: . Kier is a major contractor in the social housing sector, but it seems like it is one of the worst. He sorted everything out for me. Inept upper management working on an "old boys network" basis. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council . If possible, we believe it is best to deal with things straight away rather than try to sort them out later. Dont forget that you can also keep in touch with us via Facebook, Twitter and Instagram. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 Resolver is a totally free service that you can use to complain effectively. 2023 Trustpilot A/S. Our Cabinet also considers our response to complaints at least twice a year. We can collect larger household items such as sofas, doors and beds. We will aim to resolve concerns as quickly as possible and expect to deal with the vast majority within 20 working days. Simple! You can report environmental health issues such as pollution, pest control, infectious diseases and food complaints to Shared Regulatory Services. when a legal framework applies and we will then advise you about how to make your concerns known. Also kier is a racist company, if 50 ppl were to apply only English white folks would get selected. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. We will explain how and why we came to our conclusions. Tell them that you want us to deal with your concern formally. Where there is a need for significant change, we will develop an action plan setting out what we will do, who will do it and when we plan to do it. This policy is also available in Welsh at our public buildings and on our website. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. kier bridgend complaints. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. We appreciate your views and will use them to improve our website. 23 Cemetery Road, Bridgend, CF31 1NA. When I went down to point out the laws surrounding noise I was told to f*** off back into my flat.A truly awful company. Start of main content. , I started work for kier on monday (it's now wedensday) I was doing some construction work on there site in luton working on a school. Find out when you can expect your delivery of blue and green bags. Click on a service above for more options or click here to look up another property. against a refusal to grant you planning permission or the decision not to give your child a place in a particular school so, rather than investigate your concern, we will explain to you how you can appeal. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. Click on a service above for more options or click here to look up another property. Conway House. When reporting a problem to us please provide as many useful details as you can, including the date and time you noticed the issue, where it is located and your name and daytime contact number. If it is more serious, we may use someone from elsewhere in the Council or in certain cases we may appoint an independent investigator. Click on a service above for more options or click here to look up another property. Fill in the online form. We believe that all complainants have the right to be heard, understood and respected. This policy does not apply to Freedom of Information or data access issues. A free inside look at company reviews and salaries posted anonymously by employees. Cardiff - Conway House. Our drainage is so bad they have had to redo so much of it and the road we have just finally a year late had laid has got to be dug up to have a new drain laid. If you are experiencing an infestation of Mice, Rats, Bed bugsor Cockroachesat a residential property, we can arrange a free visit from our Pest Control Team. Additional sacks for refuse because you have run out - Must be pre-ordered via the . In times of trouble or distress, some people may act out of character. You can also use this concerns and complaints policy if you are someone under the age of 18. You can ask for a copy of our form from the person with whom you are already in contact. Salary guide. I have contacted Kier on numerous occasions and still had no response .. I shall have no option but to now take this up in a more formal legal way . 3.3. Sign in. The Bridgend Multi-Agency Safeguarding Hub, or MASH, provides safeguarding services from both the council and our partners across the community in one place. You can report a missed waste or recycling collection on the Kier website: Enter your postcode and, when prompted, select your address from the drop-down menu. This is because it is better to look into your concerns while the issues are still fresh in everyones mind. You can contact the Ombudsman by: There are also other organisations that consider complaints. The Ombudsman is independent of all government bodies and can look into your complaint if you believe that you personally, or the person on whose behalf you are complaining: The Ombudsman expects you to bring your concerns to our attention first and to give us a chance to put things right. Kier Group. Unfortunately this position has been closed but you can search our 470 open jobs by clicking here. 2023 Resolver Consumer Online Limited. And one of Kiers workers was grinding metal and sparks was flying everywhere. Tel: 01656 643643 recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. Fitzalan school, Cardiff.What a disgusting place with very rude management only seemed interested in brownie points with directors who were visiting the site, on site mood while working was miserable at best, not good at all! Bullying is common practice as is disability descrimination. reporting a faulty street light, requesting an appointment etc) then this policy does not apply. Suggested companies are based on peoples browsing tendencies. If the complaint is about a body working on our behalf (e.g. Anybody knows if you can call someone here criminal? Our. Learn about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. Ppl of ethnic origin get blackballed or a victim racial filtering. If we got it wrong, we will always apologise. We aim to clarify any issues you may be unsure about. View our cookie policy here. Thursday every week. 63 Wood Green, Cefn Glas, Bridgend, CF31 4AT. Wish I could give less than 1 star. Let us know you've had a happy experience, Let us know you've had an average experience, Unreasonable Behaviour Vexatious Policy December 2022 - PDF 172Kb, Insurance Claims Complaints Procedure - DOCX 14Kb. Click on a service above for more options or click here to look up another property. Manchester- Optimum House. If there are any lessons to learn from addressing your concern then the member of staff will draw them to our attention. Conway House, St Mellons Business Park Cardiff . Age concern, Shelter etc who may be able to assist you. Absorbent Hygiene Products and Nappy collection service request. Absorbent Hygiene Products and Nappy collection service request. You can report a missed recycling or waste collection online via the Kier website. You will be lucky if the customer service answers the phone, the average time is 1 hour 10 minutes.Repeatedly being told the issues will be resolved with no concrete action.The emergency plumbing team arranged through KIER were shocked with the shoddy job by the builders.No refund so far promised for the wrong floorings either. ComplaintsLegal and Regulatory ServiceBridgend County Borough CouncilAngel StreetBridgendCF31 4WB. Click on a service above for more options or click here to look up another property. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. Tel: 01656 643643 brian kim, cpa clearvalue tax net worth . In complex cases, we will draw up an investigation plan. If your request was completed after 12pm they should be collected tomorrow. 3 Hendre Vale, Pencoed, Bridgend, CF35 6LN. the worst people I ever worked for now there disputing my hours, Appalling behaviour from its staff working at Torbay Hospital rude to patients and staff.. Intimidating.. smoking on site.. a disgrace.. those staff do not deserve there jobs, I truly cannot fault this company. kier were doing work on behalf of BT and dug my drive up, they then decided to fix it by throwing tarmac over which has now come apart, I have been complaining to them for 3 weeks and they keep ignoring me. They make appointments and then do not show up and when they do their workforce make excuse after excuse without being able to solve a single problem. We also ensure all reviews are published without moderation. Email: Kier Opening Times in Tondu. If necessary, we will produce a longer report. In Bridgend, where a private contractor Kier collects waste, a spokesperson for the council said: "A number of Kier staff have been advised to self-isolate following potential exposure to a . Please place your recycling and waste at your propertys edge by 7am on your collection day. If you think a vehicle has been abandoned, you can report this to us online. Last Service 27/04/2023 Next Service 04/05/2023 Refuse Sacks collection. . Garden waste collections are available to Bridgend County Borough residents. If you are expressing a concern on behalf of somebody else, we will need their agreement to you acting on their behalf. I complained on the way out and the manager of the leisure centre said he was ment to finish by 1 oclock. If your complaint covers more than one body (e.g. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. 30 Oak Hillside, Broadlands, Bridgend, CF31 5BZ. Complaints Officers can advise on the type and scope of complaints they can consider. Kier Group CEO is optimistic that, with investment in upskilling, the construction industry can help support economic recovery Andrew Davies, Chief Executive of the Kier Group, has opened the Cardiff. 62 Village Court, Broadlands, Bridgend, CF31 5DY. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 We have a separate policy for Social Services complaints. If it was a refuse (blue bag) collection, select 'Refuse Sacks collection'. Appalling customer service. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. Email: Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. If you make a request for a service and then are not happy with our response, you will be able to make your concern known as we describe below. Click on a service above for more options or click here to look up another property. This could include files, notes of conversations, letters, e-mails or whatever may be relevant to your particular concern. Anyone can write a Trustpilot review. If there is a simple solution to your problem, we may ask you if you are happy to accept this. I was picking up my wife, with the kids in the back. Complete health and safety risk! Our Senior Management Team considers a summary of all complaints quarterly and is made aware of all serious complaints. We share summary (anonymised) information on complaints received and complaints outcomes with the Ombudsman as part of our commitment to accountability and learning from complaints. Your feedback. Recycling service complaint; Schedule. Maesteg Road, Tondu Bridgend CF32 9HZ 01656 726010 gareth.barnes@kier.co.uk. There may have been upsetting or distressing circumstances leading up to a concern or a complaint. If we formally investigate your complaint, we will let you know what we have found in keeping with your preferred form of communication. However, you will have to give us strong reasons why you have not been able to bring it to our attention earlier and we will need to have sufficient information about the issue to allow us to consider it properly. We will set out to you our understanding of your concerns and ask you to confirm that we have got it right. We will look at relevant evidence. . Last Service 14/04/2023 Next Service 20/04/2023 Refuse Sacks collection.
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kier bridgend complaints