You can always deliver before this date. They said they would provide a refund and small account credit. We have not reviewed all available products or offers. Andy and Christy Carter paid $500 a ticket back in November on StubHub for tickets to Taylor Swift's Friday night show at Mercedes Benz Stadium. Provide the information they might require. On 4/11/23 I sold 4 premium tickets to the Cubs/dodger game on Stubhub. Privacy Policy. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. I get people have gotten bad experiences but when you compare the numbers of fulfilled orders to bad ones, I'm sure it works out to a pretty favorable number. 03-25-2022 10:53 AM. So, option - wait to deliver at the last minute. Rather, those fees can fluctuate based on factors such as ticket price and demand. Check out our pick for Best No Annual Fee Credit Card of 2023. Since there is a delivery delay until 45 days before the show date, if I were to sell on StubHub, I wouldn't be able to fulfill the order and get paid for almost a year! They will take your money then make you jump through hoops to get it back. What Types of Homeowners Insurance Policies Are Available? I was on hold with customer service for two and a half hours . If there were, we would look for replacements first and foremost as we want you at your event. I would like to draw public attention to this incident, I think this is not the first case of cheating this site. So sorry again for the concerns! Cookie Notice I went on to lose both my original ticket value AND the charge to my account. StubHub obviously does not care about its customers and will find any way to take money from you. I bought tickets in November and there was a "delay" in transfer. Use of this website signifies your agreement to our, / Understanding your order's delivery status. StubHub will deduct a fee from tickets you manage to sell through its site. I am in the same boat here what ended up happeneing to you? The Stubhub site indicated the tickets would be available by December 29th as a mobile transfer, a method commonly used these days. We are changing the way you register and sign-in to the StubHub Community. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Some venues, artists, and teams don't release tickets until a couple days before an event. Not getting your tickets until the day of the event has become more common with venues. How do I know I can trust these reviews about StubHub? If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Sometimes, events don't go off as planned. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. There is no need to worry though, you are always covered under our FanProtect Guarantee and if there is an issue with the delivery of your tickets, we will find you comparable replacements or your money back. StubHub sent me a confirmation email saying I had seats 8 & 9 for Mississippi State baseball event. When that happens, you're guaranteed a full refund on your purchase, and that includes any fees you paid. We are changing the way you register and sign-in to the StubHub Community. It is true we may not be able to replace your order as replacements do need to meet certain guidelines (availability, quantity, price, etc.) You're protected if events are canceled. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. In most cases, tickets aren't issued until 24 hours before the event. Scan this QR code to download the app now. I knew that Stubhub is a resale company, and that I could get tickets at an inflated price. Maurie Backman writes about current events affecting small businesses for The Ascent and The Motley Fool. All Rights Reserved. For more information, please see our In some cases, the primary won't release tickets until 48 hours prior to the event to help avoid ticket fraudulence and this may be the case for your seller. Bought my tickets 4/6, said they would be ready 4/22. 24/7 customer support: We really do appreciate the feedback though. Not only will your tickets be legitimate, but you're guaranteed to get them in time for your event. Not getting your tickets until the day of the event has . In this transaction StubHub made 15% off my ticket, then 15% off the other seller for replacement, then 100% off my for seller penalty, resulting in stubhub making 130% markup on a ticket, literally insane. All Rights Reserved. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. That also means if you are a buyer and the seller never forwards their tickets, you are out of luck. If I would have shut my account down the first day I called none of the others would have made it through.". After the switch, you will enter the email address you use to access the community in order to reset your password. Customer service all the way to your seat, 2000-2022 StubHub. Sellers are not paid until the tickets are confirmed delivery to a buyer for US and Canada events. Review your order's ticket type and what its current status means (see below) Easy sales process: so i bought a ticket over 3 weeks ago to see metallica in november and i still havent received my ticket. MLB is partnered up with Stubhub's and is fully integrated with them. Not the greatest arrangement, but I have had tickets delivered fairly close to game days before, so I trusted them. It is not in a seller's best interest to cause issues for a buyer at the same time. The morning of the concert, there were 179 tickets on StubHub with the cheapest being $140 (cheapest face value ticket through Ticketmaster was $47.25). Waiting till the day of is bull****. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. If you're on a Galaxy Fold, consider unfolding your phone or viewing it in full screen to best optimize your experience. We are changing the way you register and sign-in to the StubHub Community. Be the first one to find this review helpful. I called back on 4/12/23 I was told I will not receive my 864.00 and they were charging me 1100.00 for all the duplicate tickets, I said, "So you have my tickets, my money and you want to charge me more money and I have called you over 10 times trying to get this fixed, what kind of customer service is this." Stubhub is a marketplace. I was told it would be taken care of and that I did not need to do anything. I know to check venue ticketing at first and if it's sold out I'll go resale market. How do I list my tickets as Side View only and not Side or Rear View? Wait for a StubHub representative to reach you. How long the refund will take to process. If you don't have the tickets first thing the morning of the show (we have to give the seller until the end of the day that shows for your estimated delivery date), absolutely let me or any of our moderators know in a private messageso we can get right on to our options to help. UPS tickets: Ship the tickets within 1 business day of the sale date (we recommend dropping the tickets off at a UPS store, not a drop-box) Tickets sold before your In Hand Date: You have until this date to deliver them. Super common practice, 21 pilots, pearl jam and few others come to mind, so you are good Your order's delivery status tells you if the tickets you bought on StubHub are ready. Help! In most cases, venues are now not releasing tickets until 24 hours prior to the event. The "transfer" button is currently available on Ticketmaster, but the tickets and barcodes will not be available until a day or two before the event. All told, StubHub could be a great resource whether you need to sell event tickets or purchase them. Hell they got there money so send the tickets. Fan rewards: By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. But, issues really are rare to happen in getting your tickets. That means when you buy or sell tickets, they are only the intermediary. New to StubHub? Price wasn't my concern as long as I got them for her. Sorry for the confusion. Help us improve this article with your feedback. My friends have had no issues using this as well. And if you're buying tickets, look at various sites to see which one has the best price. Obviously AVOID IF YOU CAN. Privacy Policy. Lindsay is the author of this solution article. Did you find it helpful? Unsubscribe easily. until the fall, she was told by StubHub that she would not . @captain-janeway - Truly, delivery or any issueis rare with the tickets you buy from us. Our content is intended to be used for general information purposes only. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. It would have cost me 1300 for the same ones had I waited any longer. No. If you will get credit or a full refund on your original payment method. Waiting till the day of is bull****. Original review: April 16, 2023. If StubHub asks you to return the tickets you . ARLINGTON, Texas With Aaron Judge or without him (at least for a couple more days), the Yankees need to start putting up a few runs more than a once . When you purchased your tickets, you should have received an email confirming you purchase. I was told that my payment will be on in 24 hours on 4/10/23, the next day I did not get payment. and our Or, you might use StubHub to try to score tickets to an otherwise sold-out event. Sellers will face penalties or could lose their accounts if they don't ship or cause problems for their buyers. I was assigned 2 seats, 67&68. But when arrived no seats, they said I had general admission standing room only. Sold tickets on this site and a computer glitch allowed them to sell my tickets twice, they charged me the whole sales price of the tickets as my penalty, over 3k refuse to pay me a penny for the expensive tickets I sold. A link has directed you to this review. After the switch, you will enter the email address you use to access the community in order to reset your password. It's looks like pure scam. As you might expect, StubHub charges a fee for its services. How do I sell tickets that have a delivery day on Ticketmaster? Some teams, venues, or artists put delivery delayson tickets issued to original buyers. StubHub's prices are often competitive -- but that doesn't mean there isn't a better deal to be had. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Needless to say this happened 7 times with me calling the company each time telling these are the same tickets, that I have sold and can someone please make this stop, I was told it was being escalated and sent to tier 2, I continued to call after 5 days because I never received my money from the sales, I was to wait 7 days, I was told to put in a new payment method, they then took 400.00 from my checking account saying I would have to pay for all those tickets that was cancelled and not delivered, I said, "But I called you daily. When I called and spoke with Ruben, he said that they sent me an email and since I didn't confirm the sale, their terms are that they get to charge me for the tickets?? My tickets for sale have other benefits that I can't put in listing. The total price I had to pay was $400 for ticket and the fee. Many or all of the products here are from our partners that compensate us. Why would seller unnecessarily delay ticket delivery? My daughter's favorite artist was coming and specifically asked me to take her. It is recommended that a seller deliverstheir tickets sooner if they get them earlier than expected. Customer service all the way to your seat, 2000-2022 StubHub. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. If I'm on Disability, Can I Still Get a Loan? After the switch, you will enter the email address you use to access the community in order to reset your password. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Explain your case the best you can. It is due to the security around the tickets, venues like to hold onto the QR codes as long as possible to avoid ticket trading and duplicating issues. Always remember that StubHub is your one stop shop for any and all of your ticket related needs! being locked in and not knowing if youre going to ever receive your ticket until its too late is a pretty fucked system. Published on Aug. 24, 2022. Guess what happened next concert started and seller finally emails the tickets. This happens when the primary ticket company doesnt release the tickets to the original buyer for a while. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Will my tickets arrive in time? Scan this QR code to download the app now. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. Make sure to ask the customer service agent to send you an email confirming your refund approval. Select 'Get tickets' then 'Track your ticket(s)' for tracking details. Hey @PM444! No. . When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. The Cure is set to play Fiddler's Green Amphitheatre on June 6 as part of its 30-date tour. Thanks! I still show an option to transfer tickets in Ticketmaster but not to sell. All Rights Reserved. Chat with the representative until a refund has been issued. same here, what I have learned is that someone can advertise tickets to sell, without having them. They sent me a "link" for "alternative tickets" but the link literally told me "no tickets available" (even though there are plenty on StubHub), So.. BEWARE, you may well be getting completely screwed, which is my experience so far. Danielle is the author of this solution article. If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. Get buying tips about Ticket Websites delivered to your inbox. This company will not make things right, do not use this site. I am furious! Musicians can get sick and sporting events can get canceled. Go to 'My tickets' then Orders. The Ascent's Definitive Credit Score Guide. Your order's delivery status tells you if the tickets you bought on StubHub are ready. Checking vs. Savings Account: Which Should You Pick? I was told, "This time it is nothing we can do." Were all stressed! This company is horrible and they DO NOT care about their customers. Cookie Notice Again, I did everything right. Sign up to receive our free weekly newsletter. Nonetheless, Stubhub refused to honor the sale and I was forced to delist them on Seatgeek where they were distressed sold at approximately 1,000 less than the Stubhub transaction. i know there is still time but after looking at this sub my confidence is low. I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. Use of this website signifies your agreement to our, Understanding your order's delivery status. We can't ask them to send tickets earlier than the date in your order details. Here's what went down: Great question. Stubhub NEVER processed a refund and NEVER provided an account credit. You can also reviewUnderstanding your order's delivery statusbased on the kind of ticket you have. All Rights Reserved. They have nothing to do with it. You will enter your community username and new password and done! Buying tickets on StubHub guarantees you a seat to whatever event you're looking to attend. Some venues, artists, and teams don't release tickets until a couple days before an event. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
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stubhub tickets not available until day before