which of the following exemplifies a service?

a fifth of which. typically provides continuing income protection for employees who become unable to work because they are disabled. D) portable factory equipment such as hand tools C) unusual colors for sale that are essentially intangible and do not result in the ownership of anything. more customer value. E) long-lasting makeup A service orientation means delivering services in a manner that is least disruptive. REF: Page 414 TOP: AONE competency: Professionalism. a some of which. Objective: LO 8: Define product and describe the major classifications of products and 1) Which of the following is true with regard to products? d. Development of services that have been identified by the women and neighborhood advocates as necessary for their health care. You could camp, kayak, horseback riding, biking, participate in a tour take your pick! E) place You are involved in designing a clinic for women in an inner-city neighborhood. E) exclusive Soon, they multiplied and helped keep a year-round supply of meat. c. Being an older adult. Objective: LO 8: Define product and describe the major classifications of products and We can expect more collaborations like this to emerge as universities leverage their research capabilities and policy leaders seek out new ideas to tackle global problems. E) Specialty products Answer: C As with the cheeseburgers, there are other contenders who claim to have invented the Brunswick Stew, Georgia being the other claimant. ANS: C D) selecting the right channel for distribution of the product Thirteen women and two men have been known to have been tried for witchcraft. The staff expresses frustration with her because they have explained several times her medication regimen, and yet, when she goes on passes, she fails to follow it. B) design This chain consists of five links: internal service quality, satisfied and productive service employees, greater service value, satisfied and loyal customers, and healthy service profits and growth. Sue is: Product mix width refers to the number of different product lines the company carries. Skill: Concept services. installations and accessory equipment. A company's market offering often includes both tangible goods B) Convenience products Objective: LO 8: Define product and describe the major classifications of products and b. What would be important to consider in implementing a new program focused on improving relationships with consumers? Skill: Concept Term 1 / 26 The chief nursing officer decides to establish a client advocacy position in an oncology unit. REF: Page 420 TOP: AONE competency: Professionalism. A) breakfast cereal For example, a nurse who is an expert clinician in a specialty practice area, when diagnosed with a serious chronic illness, may not have the appropriate background to make informed healthcare decisions. AACSB: Analytical thinking The total number of washing machines sold by an employee. Objective: LO 8.4: Discuss branding strategy -the decisions companies make in building and managing their brands. D) co-branding D) conformance and style B) Products do not include experiences, organizations, persons, places, and ideas. If a states minimum wage is higher than the federal minimum wage, _____. A simile emphasizes a specific feature of something by comparing it to a separate object that is characteristic of that feature. D) sense of adventure A(n) _____ shop is an arrangement that makes workers who dont join a union to make payments equal to union dues and fees to get union representation services. We need Delgado representatives out there to help prospects understand what they should demand in something as simple as a writing tool." During review of a patient's progress, the healthcare team determines that a patient requires treatment that is generally accepted at that time in the usual illness trajectory of a patient. AACSB: Application of knowledge Activities such as documentation of details or promotion of services may remain at the technical or conceptual level without a commitment to caring interactions. This move not only exemplifies Ardern's dedication to fighting online hate and radicalization but also highlights the essential role of academic institutions in searching for answers to society . Answer: The two broad classes are consumer products and industrial products. And Phi Beta Kappa was started way back in 1776 at the College of William & Mary. B) corporate image Monticello is a 5,000-acre plantation that gives visitors a glimpse into the creative side of the former President, Thomas Jefferson. 18) Which of the following is an example of a pure tangible good? services. Following ProPublica's revelation, Thomas took another public hit the conservative justice repeatedly claimed rental income from a real estate firm that has been out of business since the . Skill: Concept Objective: LO 8: Define product and describe the major classifications of products and D) features Difficulty: Easy, ________ refers to the characteristics of a product or service that bear on its ability to Skill: Concept services. This equipment is highly effective, but the club members could be injured if the equipment is not used correctly. A) variety of collections Copyright 2023 StudeerSnel B.V., Keizersgracht 424, 1016 GC Amsterdam, KVK: 56829787, BTW: NL852321363B01, Principles of Marketing, 17e, Global Edition (Kotler/Armstrong), Answer: D AACSB: Analytical thinking Skill: Concept. As the nurse in this situation, it is important to: advocating restrictions on immigration. The interesting thing about this new role is that it combines Arderns governmental policy expertise with the universitys research capabilitiesindicative of a closer partnership between academic institutions and policymakers. REF: Page 420 | Page 421 A) operating supplies Sandra Bullock is a Virginian! Answer: A Consider the UNs Sustainable Development Goals (SDGs), which rely on a collective effort from many different actors, or the forthcoming Leadership Impact Festival hosted by Henley Business Schools Centre for Leadership and the Alumni and Development Department on June 1. B) capital item * 1 point. Answer: D B) unique packaging services. employees to join the union, usually 30 to 60 days after being hired. Although most manufacturers create their own brand names, others market licensed brands. In other words, academic institutions need to be efficient in their collaboration with government leaders, and Arderns appointment is a prime example of what can happen when this integration works. D) shopping The nurse manager understands that ultimately, positive relationships with consumers of care are evaluated by the: The nurse manager has to develop a patient satisfaction survey. Answer: A Pain management, the discharge process, and post-discharge patient callbacks are specific areas where nurses can make significant improvement in patient satisfaction. Had the swim taken place this year, it would have marked the 95th year of the Chincoteague Pony Swim. E) Concentrated D) place Among other things, it is called the Mother of Presidents and the Mother of States. The first Thanksgiving was very very different from how it is thought to have been celebrated, and came two years before the Plymouth Thanksgiving of 1621, which is considered to be the first Thanksgiving fete. c. Lack of health literacy. B) Organization Virginia is known as the Mother of States because, little surprise, it was the first state that was made home by the colonists. As the head nurse, you persist in ensuring that this patient receives the treatment. AACSB: Application of knowledge Instead, what is required, is a comprehensive strategy that incorporates diverse viewpoints and skill sets: from academia, politics and beyond. What practices by the nurse manager best acknowledge staff accountability and contribution? On the occasions that she doesn't, she writes and realises that writing is like creating magic. Jamestown is where Captain John Smith first established the British colony in 1607. C) design and innovation TOP: AONE competency: Communication and Relationship-Building. A) highly priced luxury goods such as Rolex watches The purpose of a material safety data sheet (MSDS) is to _____. Difficulty: Moderate, ________ are less frequently purchased consumer products and services that customers defending socialism in the marketplace. Objective: LO 8: Define product and describe the major classifications of products and The singer who had the whole world grooving to his feel-good, uplifting song Happy hails from Virginia Beach! But did you know that this was almost exclusively filmed in Virginia? Difficulty: Easy, A hickory rocking chair, handmade by an Amish woodcarver in Lancaster, Pennsylvania, 2. The monitoring of an employees activities on company systems is primarily required for: controlling employee access to illegal Web sites that could create problems with law enforcement agencies. Answer: A service offer can include innovative features that set a company's offers apart from competitors' offers. Special effort is required to purchase these products. Disclosure:Two sources mentioned in this articleHelen GordonandBernd Vogelare employed by the same University as this articles author, though the author is not involved in the Leadership Impact Festival. The assimilation is . In order to get the b. level, product planners must ________. Given the growing number of intricate issues that the world is currently grappling with, relationships between different fields of study like this one can strongly influence positive progress. services. Theres a lot to do on the plantation estate walking through the lush gardens, visiting the museum, fine dining, and even shopping! Difficulty: Moderate, Lubricants, coal, paper, and pencils are examples of ________. GCD210267, Watts and Zimmerman (1990) Positive Accounting Theory A Ten Year Perspective The Accounting Review, Subhan Group - Research paper based on calculation of faults, Arab Academy for Science, Technology & Maritime Transport. Overview Enterprise CX SOLUTIONS Technology excellence Embrace speed and agility through automation. Which of the following statements is true of the equity theory? L.N.Gumilyov Eurasian National University, Jomo Kenyatta University of Agriculture and Technology, Kwame Nkrumah University of Science and Technology, Accountants in Business (ACCA) (UPSA-ACCA AB), Introduction to Organic Chemistry (SCH100), Avar Kamps,Makine Mhendislii (46000), Power distribution and utilization (EE-312), Illustration on the accounting cycle FOR USE, Chapter 5 - Test bank of Management Information Systems, 14e (Laudon), Linea DEL Tiempo Historia DE LA Psiquiatria Y Salud Mental, Garrison 15 TH Edition CHPT 12 Decision Making Solutions, Assignment 1. When possible, services should come to the patient and should be as easy, comfortable, pleasant, and effective as possible. d. Put the medicine pouch on the shelf beside the bed. services. Virginia is known for being the first English settlement in the United States. d. Increased numbers of uninsured or underinsured. effort. Objective: LO 8: Define product and describe the major classifications of products and _____ are special benefitsusually noncash itemsfor executives. d. Providing support to families when a family member is brought into trauma, ANS: A, C, D services. Chapter 8 Products, Services, and Brands: Building Customer Value, Which of the following is true with regard to products? What, you thought only Salem had witch trials? TOP: AONE competency: Knowledge of the Health Care Environment. E) shopping AACSB: Analytical thinking Sue, the nurse manager, implements a patient-centered approach that focuses on the meaning of the experience for the patient and family, primary nursing, and a health literacy approach. employers must pay whichever wage is higher. Virginia is known for the Appalachian Trail, oysters, Presidential homes, the Arlington National Cemetery, Dirty Dancing, Wild Ponies, Chesapeake Bay Bridge Tunnel, and the Brunswick Stew. "What was your favorite assignment at your previous job?" is an example of a/an ______ question. Product mix depth refers to the number of versions offered for each product in the line. E) Products refer to only those activities that are essentially intangible. E) laundry detergent Virginia is known for the Appalachian Trail, oysters, Presidential homes, the Arlington National Cemetery, Dirty Dancing, Wild Ponies, Chesapeake Bay Bridge Tunnel, and the Brunswick Stew. C) slick and attractive packaging And vows to write more. A) candy. Which of the following exemplifies a corporate strategy? Development of services that are identified in various studies as important for this target group. Objective: LO 8: Define product and describe the major classifications of products and A) convenience Avoiding litigation. AACSB: Application of knowledge Difficulty: Easy, ________ are a form of product that consists of activities, benefits, or satisfactions offered A) building an offering that brings value to target customersB) finding a suitable promotion strategy for the productC) setting a reasonable price for the productD) selecting the right channel for distribution of the productE) calculating the total costs involved in manufacturing the product 6. Solution: 1. Today, this historical site is wonderfully preserved. B) Product quality ________ marketing. This is the historic home of the first President of the United States, George Washington and his wife, Martha. Involvement of persons in their own health care is a cornerstone of healthcare reform and is important for improving health outcomes and patient experiences. services. c. Apologize to the patient for the error, and indicate that discipline has occurred. REF: Page 417 TOP: AONE competency: Knowledge of the Health Care Environment, Which of the following actions best exemplifies advocacy? Objective: LO 8: Define product and describe the major classifications of products and services. In Colonial Williamsburg, you can step back into history literally. Example: A child kicks a soccer ball with a specific motion. services. Who among the following is considered disabled under the ADA? The customer immediately contacted Mollys supervisor and lodged a complaint. c. Identifying community support groups. These products include the three broad categories of materials and services. In fact, internal marketing must precede external marketing. D) Products include services, events, persons, places, organizations, ideas, or a mixture of Answer to Question #268823 in English for Jen. AACSB: Application of knowledge C) major purchases such as elevators Answer: B Falling levels of education among the public. In orienting new staff nurses to a pediatric intensive care unit, the nurse manager asks the staff nurses to answer the following question: "What is an important consideration in providing information to parents of a critically ill child? As a nurse leader, you explain that this is a reference to the: Virginia is also famous for Shenandoah National Park and the numerous lakes it houses within its borders. C) Unsought products Skill: Concept Tuition reimbursement can encourage employees to _____. Difficulty: Easy, Which of the following exemplifies a service? services. A 27-year old woman is admitted to your ICU in a coma, following an accident. c. Care providers often have conflicting ideas about care. E) branding Lack of motivation. TOP: AONE competency: Knowledge of the Health Care Environment. It was just a prayer led by Captain John Woodlief 30 miles upstream from Jamestown, to celebrate their safe journey from England. setting group piece-rate standards and paying weekly bonuses when those standards are exceeded, subgroup of the board of directors that is composed of directors who are not officers of the firm. But in services marketing, service quality depends on both the service deliverer and the quality of delivery. Difficulty: Challenging, A service refers to an activity, benefit, or satisfaction offered for sale that is essentially A) Shopping products services. Why were the promises of the Bolsheviks appealing to the Russian people? A) computers and desks It crosses over and underwater where the Chesapeake Bay meets the Atlantic Ocean. It doubles up as a fundraiser for the local volunteer fire company. satisfy stated or implied customer needs. Answer: E The patient is unable to pay. and services, product lines, and product mixes. Objective: LO 8: Define product and describe the major classifications of products and He wanted to invest his savings in a safe option that paid more than his savings account and he was content with earning a lower, consistent amount of money. Difficulty: Moderate, If a consumer purchases a new flat-screen "smart" television, what is the augmented The same child tries to kick a rock and finds that using the same motion allows him to successfully kick the rock. grace sherwood is a direct ancestor of mine. Apuurva loves to write. AACSB: Application of knowledge Answer: FALSE Answer: C services. D) specialty product Answer: B AACSB: Analytical thinking Skill: Application, Answer: TRUE AACSB: Analytical thinking Skill: Concept, Answer: FALSE AACSB: Analytical thinking Skill: Concept, Answer: TRUE AACSB: Analytical thinking Skill: Concept. REF: Page 420 TOP: AONE competency: Professionalism. Consumer products include convenience products, shopping In the women's 1,600-meter relay, the Cougars ran a season-best time 3:37.50. Today, Virginia peanuts are considered among the best in the world. Several witchcraft inquiries were investigated between 1626 and 1730. Branding decisions include selecting a brand name and developing a brand strategy. cosmetics? Answer: A 30 seconds. Skill: Concept A gourmet dessert maker wins an award for outstanding customer service. with it, such as a warranty, free delivery, installation, and maintenance. A) Unsought products Answer: D Diversity encompasses more than differences in nationality or ethnicity and may include a variety of ways that patients are different from their healthcare providers. From sweet and salty to buttery, they are loaded with flavors. services. According to the Data Protection Act, personnel files and records should ideally be maintained by employers for: combine job training and classroom instruction, compensation that is tied to the employees performance. A supervisors rating of an employees integrity. AACSB: Analytical thinking services. A) consistency and level Objective: LO 8: Define product and describe the major classifications of products and It seemed only natural that the marketing of the State uses something that was contemporary and bold for the time. The last person known to have been convicted of witchcraft in Virginia is Grace Sherwood. Objective: LO 8: Define product and describe the major classifications of products and E) person Answer: A Difficulty: Moderate, Rhodia invites tourists from all over the world to experience its pristine nature, clear skies, Meeting the emotional, psychosocial, and spiritual needs of the patient is important. Objective: LO 8: Define product and describe the major classifications of products and As Helen Gordon, President of Council at the University of Reading, said in a statement, Science is fundamental to every part of our lives and our future. A) connection to entertainment and information Differentiate your business with the secure and resilient delivery of technology. Companies also develop product support services that enhance customer service and, satisfaction and safeguard against competitors. itself, is an example of ________ marketing. The concept of medical homes encompasses the idea of multifaceted medical homes that provide a usual source of health care. example of ________ marketing. D) life insurance b. Working in a needle exchange program for individuals in an inner-city environment A company's market offering often includes both tangible goods and services. 18- Health Prom, Community Exam 1: Ch. B) identify the core customer value that consumers seek from the product This new feature enables different reading modes for our document viewer. Difficulty: Moderate, Product planners need to consider products and services on three levels. B) performance and conformance Skill: Concept The initial phrase was to be used with a modifier: for instance, Virginia is for beach lovers or Virginia is for mountain lovers. Marguerite Henry visited the island of Chincoteague and was inspired to write a novel. A) Brand equity AACSB: Analytical thinking Virginia has eight mountain ranges, with the tallest mountain being Mount Rogers, at 5,729 feet. D) Capital items Answer: Student examples may vary. Difficulty: Easy. Services can also be differentiated through symbols and branding, by creating an image that sets a company's services apart from that of its competitors. As a nurse manager, you see an opportunity for patients to be well serviced through the medical home concept. For full information, please see the disclaimerhere. AACSB: Analytical thinking Answer: A company must consider four special service characteristics when designing marketing programs: intangibility, inseparability, variability, and perishability. Which of the following best exemplifies cooperative training? a. Empowering the patient. AACSB: Written and oral communication A nurse is admitted to a psychiatric unit. The Nutritional Labeling and Educational Act of 1990 requires sellers to provide detailed nutritional information on food products, and recent sweeping actions by the Food and Drug Administration (FDA) regulate the use of health-related terms such as low fat, light, high fiber, and organic. consumption that might satisfy a want or need is known as a product. A) corporate image marketing As a head nurse, you are concerned about the service orientation on your unit. a levels of which. AACSB: Application of knowledge; Written and oral communication Skill: Concept, Answer: Product line stretching occurs when a company lengthens its product line beyond its, current range. AACSB: Analytical thinking; Written and oral communications Skill: Concept. A community college program in solar panel installation partnering with solar panel installation companies providing internships. services. Labels can mislead consumers, fail to describe important ingredients, or fail to include needed safety warnings. Skill: Concept D) product packaging Skill: Concept consumer shopping habits. B) laptop Objective: LO 8: Define product and describe the major classifications of products and d. Coordination of care, services, advocacy, and access for patients within the healthcare system. But the creative heads of the ad agency tasked with coming up with a phrase decided to drop the modifier, and stick to the simple. AACSB: Application of knowledge; Written and oral communication. Incorrect information from the supervisor can be transferred to the trainees. But this wasnt always the case. D) shopping The fictional Kellermans Resort featured in the film is, in fact, the Mountain Lake Lodge in Pembroke! A) unsought Skill: Concept Finally, two companies can join forces and co-brand a product. It is important that lower expectations for persons who are disadvantaged, have a low literacy level, or have limited English proficiency are not unintentionally communicated. A) The quality of products is far more difficult to measure than that of services. Difficulty: Easy, What are the two dimensions of product quality? Using a Health Literate Care Model involves weaving health literacy strategies into care by assuming that patients do not understand their health conditions or what to do about them, and then, subsequently assessing patients' understanding (Koh, Brach, Harris, & Parchman, 2013). Answer: Today, as competition and costs increase, and as productivity and quality decrease, more service marketing sophistication is needed. At 17.6 miles, the Chesapeake Bay Bridge Tunnel is the worlds largest bridge-tunnel complex. Nope. D) place An example of a factor that would impede a patient's learning is: Which of the following exemplifies a service orientation? Identify two or three metaphors or similes in "I Am Offering This Poem." AACSB: Analytical thinking services. E) unsought AACSB: Ethical understanding and reasoning Perhaps Ruben's biggest added touch, however, was the addition of two salespeople who would work to explain the diverse array of products offered by Delgado, as well as nurture existing accounts. The uncongested river is accessible to entire public, so is n View the full answer Transcribed image text: Which of the following scenarios best exemplifies an excludable and rivalrous good? 2003-2023 Chegg Inc. All rights reserved. Skill: Concept a. Virginia too had its share! Difficulty: Easy, What is a product? Initially, Virginia was envisaged as a state that would cultivate silk. Objective: LO 8: Define product and describe the major classifications of products and AACSB: Written and oral communication A) corporate image Simply being employed in an environment where this might be a focus of practice does not necessarily ensure that advocacy is actually occurring. 1 : to show or illustrate by example anecdotes exemplifying those virtues 2 : to make an attested copy or transcript of (a document) under seal 3 a : to be an instance of or serve as an example : embody she exemplifies the qualities of a good leader b : to be typical of a dish that exemplifies French cuisine Synonyms demonstrate illustrate instance

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