All rights reserved. Some of this include complete insurance and others do not include it at all. This worked out around 600 in sterling give or take.Only to find out that after I returned the car they automatically charged me for! Wise cars paid the claim in full, with no hassle. The site says free cancellation until 48 hours before the pick up time and I was a almost month in advance!!! You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. Dear Savannah,Thank you for taking the time to write us a review!We're pleased to hear that the booking process went smoothly and you were able to confirm your order with Avis.Have a nice day!Kind regards,Rachel from Wisecars. Keep copies of all relevant documentation you are asked to complete. As with any amendments, just scroll down to the bottom of this page and create a support ticket. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Wisecars employs limited use of cookies for your safety and does not store any personal data. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. It offers you effective protection from viruses and zero-day threats, a lightweight, clean, and easy-to-use app, and a 30-day money-back guarantee. Just hours before my flight and they responded me on time to have all information that I will need for my trip. 2023 Wisecars. All rights reserved. You can also find your pick-up time on the confirmation email we sent you or on your MyWisecars account. Sent elderly disabled wife from TX to Ontario, CA on a personal trip only for her to get to Fox rental counter and be denied a car due to not having a 'major credit card'. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Wisecars will not sell or rent any personally identifiable information. Your voucher is normally issued 48 hours before the pick-up time. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. Access to and use of these images is restricted by terms and conditions of a separate license agreement. | Read 10,941-10,953 Reviews out of 10,953 Please reach out to support@wisecars.com for assistance.I sincerely apologize for the inconvenience.UPDATE:One of our agents has sent you a refund form for the extra taxes and fees which were supposed to be included in the pre-paid rate. Best car rental deals guaranteed. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. It is highly recommended to call the police even for the smallest of damages. Wisecars is not liable for services or bookings not fulfilled due to force majeure. Great job guys!!! Please read carefully the terms of the Car Rental Agreement before signing it. I highly recomend this web site for needed car rental. He is a very good representative for your business! In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. The only information that was given after Id paid in full for the car hire to wise cars was the USA company they will hold a security deposit $150 and possibly maybe charged a liability payment..When we arrived to Orlando the company were fox! I booked a car on Friday, April 14 2023. Expect no protection in case anything goes wrong with your booking. If you choose to pay for the service using a credit card, your credit card details are not stored by us. Email Protect your account with two-step authentication I booked a car through their website for an airport pick-up. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. Vous serez bientt contact par l'un de nos agents via support@wisecars.com pour analyser ce problme et vous apporter une solution. No idea it was a basic package it does not state that. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and . The prices were great. Dear Thomas,Thank you for contacting us! Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Received feedback within 2 hrs after a double booking.Double booked rental and requested cancelation. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Please note that any amendment such as modification of the pickup or drop-off location, car group, rental period and/or drivers personal details may affect the rental price, which may be different from what you paid initially. Moreover, check what sort of specific documents thecar rental companymight require in the voucher or in. When picking up the car, every driver must present their licence. Good cancellation policy. Martin took care of the time change immediately. Was told it was cancled and credit card will show refund in about 5 days. I then contact wise cars to see if they can help as I was not happy at all and that wise cars did not make me aware of all these additional cost! We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Your voucher will clearly state the address of your vehicle supplier. Categories . Cancellation Protection can be purchased only at the time of booking and is not refundable. Overview Wisecars has a rating of 3.48 stars from 69 reviews, indicating that most customers are generally satisfied with their purchases. As long as you read all of the terms and conditions, and abide by them, you will have a seamless experience. 2023 Wisecars. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. Verification can help ensure real people write reviews about real companies. Cost of hire doubled with hidden extras when at Ace car hire rental firm. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Manage bookings effortlessly. Re: Wisecars car rentals 3 years ago Save Avoid them! If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. Only when all documents are present and severe negligence can be excluded, a refund will be processed. The car rental company will charge you for the additional driver for the whole time that you have the car. Dear Mark,Thank you for your kind message!I'm glad to hear the rental process went smoothly and you're satisfied with Eduardo's assistance. Emilio in the car pick-up area was especially helpful - thanks Emilio. The Car Rental Company must give its consent to repairs and replacements. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Any additional charges will need to be paid at the rental counter in the local currency. After paying wise cars 471 I was not excepting to have pay another 600. At the car rental pick up, I was requested to pay a total of BRL 2,643.48. Lynn Baker= 1 review US 1 Apr 2023 Invited so far a quick and easy experience so far a quick and easy experience. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. But since the actual rental company Fox Cars confirmed that they will not charge Wisecars for anything, Wisecars agreed to re-imburse me with a 75% voucher, valid for 2 years. Avec la formule de protection de Wisecars : vous pouvez annuler votre rservation Anyone can write a Trustpilot review. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. If you want to add someone as an additional driver, they will need to be with you when you go to pick up your car. I'm glad Joanna was able to assist you and resolve this issue in a favorable way for both of us.Have a nice day!Kind regards,Rachel from Wisecars. Thank you very much Dominik for all your support this morning. Well-known brands with all car types. Wisecars responds prompt when information is requested. All rights reserved. Wise Car RentalSTAY AWAY. ! do not book with them! A few days later, my flight time was changed. Dear Lucy,We are so grateful for your 5-star review. Check out what 12,908 people have written so far, and share your own experience. We will pass along the kind words to Dominik.Have a nice day!Kind regards,Rachel from Wisecars. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. In such circumstances, we will cancel your booking with no liability whatsoever. stefani schaefer friends. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. Dominic was very helpful and was able to find us a car at a reasonable rate for the destination of our choice. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. You're a credit to the business! Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Thank you guys for that excellence!! If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. We use dedicated people and clever technology to safeguard our platform. Your rental credit will expire after 2 years. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Wisecars is a car rental broker staffed by people who have worked in the online car rental industry for over 20 years. poochon puppies for sale in nebraska; Tags . If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. They said it says credit card and since the wife did not follow those instructions they consider it a no show and therefore NO REFUND.This is classic Rip-Off 101 and I hope the feds or BBB brings legal action to help vulnerable consumers or shut this company down. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. 00 for a booking that I cancelled a month in advance is just a shady policy!!! Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer). Such an easy booking experience, had to call because age was wrong and had a very pleasant talk and a few laughs with Eduardo. We also ensure all reviews are published without moderation. I sent an email updating my flight information and times. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. Please note, we only delete personal data on the request of the individual. They know they are wrong and yet they cannot be honourable and refund me the cash they stole through underlying tactics. Visit our website and check out our best deals. The Fox attendant says "No worries, this happens all the time. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. A common issue that many vacationers face abroad is unfair fuel policies in car rental. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. One of our helpful agents will be in contact with you to address the request. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. Date of experience: 01 April 2023 Reply from Wisecars 6 days ago Dear Lynn, Thank you for your 5-star rating! The rules that apply to the main driver also apply to any additional drivers. Please note that certain Wisecars products such as the Cancellation Protection (extends the cancellation window up to 2h before the pick-up) or the Wisecars Protection Package are non-refundable as per our Terms of Service accepted by you during the booking process.Unfortunately, it is hard to comment further on this situation as I could not find your booking. Re: Wisecars car rentals 3 years ago Save Thanks for your help (0) (0) Report Sadly, I did not get the person's name who assisted me, but he was very patient, friendly, helpful, and informative. All related documentation must be kept if an insurance claim is submitted. Ease of booking and finding a much cheaper rental was a definite PLUS! Dear Sarah,Thank you for reaching out to us. Hello!Thank you for the kind message.We're more than happy to hear that you were pleased with the interaction with one of our agents. Do you agree with Wisecars's 4-star rating? | Read 941-960 Reviews out of 10,894 Cancellation Protection can be purchased only at the time of booking and is not refundable. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. By using our website, we assume you agree to our. My rental is in June. When I do receive a response (usually only when you call; emails dont seem to get a response), its always that it will take just a little longer than the previous rep had promised. We also ensure all reviews are published without moderation. Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. Wisecars does not take responsibility for partners response times. Thank you! Great attention from Eduardo, he managed perfectly to solve a problem with a car rental, moving the reservation to a trustable provider. You can also find this information on the confirmation voucher. Wisecars is an online vehicle rental broker. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. Here's a great travel tip that gets me out of trouble in these situations: Book the car for 7, 10, or 14 days. The permit you may need depends on which country youre visitingand how long youre staying. Im from Puerto Rico my experience was awsome got a real good deal on a 14 day rental to travek from nevada to california and back. Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. I wanted our car rental voucher before we left for Europe. Find out how we combat fake reviews. I am hoping the rental process is just as smooth. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. Dear Herr,Thank you for sharing with the community this amazing feedback!We're sorry to hear you could not pick up the car due to not having the required documents. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Voice your opinion today and hear what 12,837 customers have already said. Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. $30. We're here for you always!Have a nice day.Kind regards,Rachel from Wisecars. When you return your car, the car rental company will check it, and charge you for any damages. I would recommend booking a car from Wisecars. Many thanks, Josep. Report inappropriate content Danny D 1 post 1 review 127. If you have any questions, please feel free to contact us. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. Please note, it is your responsibility to provide all the above-mentioned documents. When you rent a car, you will usually need deductiblecoverage. Worst customer service. 2023 Trustpilot, Inc. All rights reserved. If you have already provided us with your flight details, the car rental company will be able to track your flight. Best price for renting a car at Phoenix International Airport. By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. Wisecars car rental comparison. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Fill in your personal information and state your request. Salutations, Rachel de Wisecars. Wisecars customer support is available 24/7. Dollar charged me for all taxes (about 40% over what had already been paid) and Wisecars have not been able to resolve the issue in the past three weeks. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). The website's interface is user-friendly, making it easy for users to search for the perfect rental car based on their preferences and budget. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, nor costs for the loss of car keys. Wisecars discount code & promo code - 65% Off in April 2023 Wisecars discount code |65% Off | April 2023 Last updated 6 Wisecars promo code on April 21 2023 All (6) Deals (6) Our Pick Ford Focus start from $165.84 Get Deal Expires:Apr 28, 2023 Compact or Larger as low as $164.15 Get Deal Expires:Apr 28, 2023 Chevrolet Spark as low as $117.24 I rented a car in Campo Grande, Brazil through Wisecars. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. It stated, nothing more to pay. susan mcdonald attorney zanesville; scrub top pattern spotlight Open menu. The average consumer would catch that. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. If this is the case, it will be clearly stated on your voucher. My most sincere apologies for the trouble this is causing.Regards,Rachel from Wisecars. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). Some Car Rental Companies in some rental countries may also require an International Driving Permit. One of our helpful agents will be in contact with you to address the request. 2023 Wisecars. Worst car hire company i have used in over 40 years of travelling around the world. a copy of your voucher or an eVoucher to show that you have paid for the car; the main drivers credit card with enough funds for the cars deposit; each drivers valid driver's license, which they have held for at least 12 months (often 24 is a requirement); further means of identification, e.g., passport or any other ID the car company needs to see. we have not traveled yet so will report after our trip. Thank you! You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. Formule de protection de Wisecars (rserve aux rsidents des Etats-Unis louant une voiture aux Etats-Unis) La formule de protection de Wisecars garantit votre protection en cas de problme. I just booked, so I will have to see when I arrive, but I was able to login into the self service portal immediately after booking and see that my rental would be supplied by Avis. Were sorry to hear that you had a bad experience and we appreciate you bringing this matter to our attention. Dear Shelly,Thank you for taking the time to share your Wisecars experience with the community.We really appreciate your business and hope you book once again with us in the future!Have a nice day.Kind regards,Rachel from Wisecars. I spoke with someone when I called that within 5 minutes he resolved the problemI also reached out by email and was also responded to in a very timely mannerThank you for being so available. They have responded with same rubbish. We use dedicated people and clever technology to safeguard our platform. For an upcoming trip a month in advance. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices, or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. If you are late for your pick-up, you could lose your car. Highle recomended!! Wisecars does not own any physical locations or offices. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, youmust notify Wisecars within 24 hoursof the date on which the incident took place and no later than 48 hours after the rental period is completed. For May 8th. If that's the case, our team will investigate the situation and you will be refunded the extra charge.Unfortunately, it is hard to comment on this situation as I could not find your booking. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Dear Roberto,Thank you for sharing your opinion with the community!We're thrilled to hear that Eduardo could quickly resolve your issue, don't hesitate to contact us through support@wisecars.com or give us another call if you need further assistance.Have a nice day!Kind regards,Rachel from Wisecars. However, this is not true. The car rental company informed us there was not fleet failure, so we are chasing them in order to come to a favorable resolution. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. Wisecars.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. Easy and secure booking. Please note, it is your responsibility to provide all the above-mentioned documents. He was professional, courteous and handled my change with ease! By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. Replies to negative reviews in < 24 hours. We do not delete personal data on the request of a third party. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. Total lies and fabrication. I just tried this trick and OGG lit up with results given different dates. Stay away! I rejected all optional extras. We offer free 48h cancellations for all of our bookings. Dominik was super friendly and effective. We're sorry to hear that the booking process did not meet your expectations.We offer free 48h cancellations for all of our bookings. Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. This information must be sent via email and give Wisecars the relevant details of the incident. . This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. Wisecars believes in protecting your privacy. There might be differences based on offers. All this experience and expertise is aimed to ensure you get the best experience. I booked online but called to ask some questions before booking. Josep immediately understood and sent it by email within a minute of our conversation. Wisecars website is a fantastic car rental broker that offers an easy-to-use platform for renting cars. Je m'excuse sincrement pour la gne occasionne. Companies can ask for reviews via automatic invitations. The use of our website signifies your acceptance of these Terms of Service. Wisecars ranks 14th among Car Rental sites. Service 40 Value 40 Shipping 20 Returns 28 Quality 34 In most locations, the minimum renting age is 21 years. Pricing is good.Will have to see after the trip to have final saying of the package. The Customer Service was prompt. Wisecars customer services totally uncaring and unsympathetic. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). Hello!Thank you for your amazing feedback!We're more than happy to hear you will book again with us in the future, we really appreciate your business.Have a nice day!Kind regards,Rachel from Wisecars.
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